Gladly vs Intercom
| Gladly | Intercom | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | $19/mo |
| Open source | No | No |
| Platforms | api, Web | Android, iOS, Web |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | Yes | — |
| API access | Yes | — |
| Free plan | — | No |
| Paid from | — | $29/user/mo |
Both are listed in Best Help Desk Software, Best AI Customer Service Agents, Best Customer Self-Service Software, Best AI Customer Service Software, Best Customer Service CRM Software. On Samsung Mobile US Press, Intercom scores higher on our published basis.