Genesys Cloud CX vs RingCentral RingCX
| Genesys Cloud CX | RingCentral RingCX | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $75/mo | $65/mo |
| Open source | No | No |
| Platforms | Web, Windows, macOS, iOS, Android | api, macOS, Web, Windows |
| Free plan | No | No |
| Paid from | $75/user/mo | $65/user/mo |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Workforce management | Yes | Yes |
| Digital channel scope | — | omnichannel |
| Recording retention | — | 30 days |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Genesys Cloud CX scores higher on our published basis.