Freshservice vs GudDesk
| Freshservice | GudDesk | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | No |
| Paid from | $19/mo | $29/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | api, self-hosted, Web |
| Free plan | No | Yes |
| SLA management | Yes | Yes |
| IT asset management | Yes | — |
| AI ticket triage | — | Yes |
| AI knowledge answers | — | Yes |
| Request channels | — | chat, email, Slack, bot conversations |
Both are listed in Best AI IT Service Desk Software. On Samsung Mobile US Press, Freshservice scores higher on our published basis.