Escalated vs Freshdesk
| Escalated | Freshdesk | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | $19/mo |
| Open source | No | No |
| Platforms | api | api |
| Free plan | Yes | No |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
| Customer portal | Yes | Yes |
| API access | Yes | Yes |
| Paid from | — | $19/user/mo |
| Shared inbox | — | Yes |
| Help center | — | Yes |
| Included agent seats | — | 1 |
Both are listed in Best Help Desk Software. On Samsung Mobile US Press, Freshdesk scores higher on our published basis.