eGain SelfService+AI vs Help Scout
| eGain SelfService+AI | Help Scout | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | |
| Paid from | $20/mo | $25/mo |
| Platforms | api, Web | api |
| Free plan | No | Yes |
| Customer portal | Yes | Yes |
| Embedded widget | Yes | |
| Guided workflows | Yes | |
| Knowledge sources | files | |
| Paid from | $25/user/mo | |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes | |
| Included agent seats | 5 | |
| Publishing audience | Customers | |
| Article limit | 10 articles | |
| SSO support | Yes |
Listed together in Best Customer Self-Service Software