eGain SelfService+AI vs Freshdesk
| eGain SelfService+AI | Freshdesk | |
|---|---|---|
| Free plan | No | Yes |
| Paid from | $20/mo | $19/mo |
| Platforms | api, Web | api |
| Free plan | No | No |
| Customer portal | Yes | Yes |
| Embedded widget | Yes | |
| Guided workflows | Yes | |
| Knowledge sources | files | |
| Paid from | 19 /mo | |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Case management | Yes | |
| SLA management | Yes | |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Included agent seats | 1 |
Listed together in Best Customer Self-Service Software