eCase vs GovMetric CaseTracker
| eCase | GovMetric CaseTracker | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | £1,125/mo |
| Open source | No | No |
| Platforms | api, Web | api, Web |
| Intake channels | omnichannel | omnichannel |
| Workflow automation | Yes | Yes |
| Investigation tools | Yes | Yes |
| SLA tracking | Yes | Yes |
| Reporting depth | advanced | advanced |
| Escalation rules | — | Yes |
Both are listed in Best Complaint Management Software. On Samsung Mobile US Press, GovMetric CaseTracker scores higher on our published basis.