Deskwoot vs Genesys Cloud CX
| Deskwoot | Genesys Cloud CX | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | No |
| Paid from | $3.20/mo | $75/mo |
| Open source | No | No |
| Platforms | api, iOS, Web | Web, Windows, macOS, iOS, Android |
| Free plan | Yes | No |
| Paid from | 3.2 /user/mo | 75 /user/mo |
| Shared inbox | Yes | — |
| Conversation routing | round_robin | skill_based |
| Conversation retention | 180 days | — |
| Team collaboration | Yes | Yes |
| WhatsApp templates | Yes | Yes |
Both are listed in Best WhatsApp Customer Service Software. On Samsung Mobile US Press, Deskwoot scores higher on our published basis.