Daktela WFM vs SureWFM
| Daktela WFM | SureWFM | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | No |
| Paid from | €20/mo | $599/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, macOS, Web, Windows | Web |
| Free plan | Yes | No |
| Demand forecasting | Yes | Yes |
| Skills-based scheduling | Yes | — |
| Intraday management | — | Yes |
| Omnichannel forecasting | — | Yes |
| Supported channels | — | voice, email, chat, back-office |
| Agent capacity | — | 100 agents |
| API access | — | Yes |
Both are listed in Best Contact Center Workforce Management Software, Best Customer Service Workforce Management Software. On Samsung Mobile US Press, Daktela WFM scores higher on our published basis.