Daktela Contact Center vs Genesys Cloud CX
| Daktela Contact Center | Genesys Cloud CX | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | €12/mo | $75/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, macOS, Web, Windows | Web, Windows, macOS, iOS, Android |
| Free plan | No | No |
| Outbound dialer | Yes | Yes |
| Paid from | — | $75/user/mo |
| Inbound calling | — | Yes |
| IVR builder | — | Yes |
| Workforce management | — | Yes |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Genesys Cloud CX scores higher on our published basis.