Certinia Customer Success Cloud vs Gainsight Customer Success
Certinia Customer Success Cloud
7.0 #8 in Customer Success Software
About Certinia Customer Success CloudGainsight Customer Success
8.5 #1 in Customer Health Score Software
About Gainsight Customer Success| Certinia Customer Success Cloud | Gainsight Customer Success | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api, Web | Android, iOS, Web |
| Free plan | No | No |
| Health scoring | Yes | Yes |
| Onboarding workflows | Yes | Yes |
| Renewal tracking | Yes | Yes |
| Success playbooks | Yes | Yes |
| Customer portal | Yes | Yes |
Both are listed in Best Customer Success Software. On Samsung Mobile US Press, Gainsight Customer Success scores higher on our published basis.