BPAI vs WATI
| BPAI | WATI | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | Web, iOS, Android |
| Free plan | No | No |
| Shared inbox | Yes | — |
| Conversation routing | manual | — |
| Included agent seats | 3 agents | — |
| Conversation retention | 30 days | — |
| Team collaboration | Yes | — |
| WhatsApp templates | Yes | — |
Both are listed in Best WhatsApp Customer Service Software. On Samsung Mobile US Press, WATI scores higher on our published basis.