Appian Case Management vs ServiceNow Event Management
| Appian Case Management | ServiceNow Event Management | |
|---|---|---|
| Platforms | Web, iOS, Android | |
| Free plan | No | |
| Case intake forms | Yes | |
| Workflow automation | Yes | |
| Custom case fields | Yes | |
| Audit trail | Yes | |
| Reporting dashboards | Yes | |
| Mobile apps | Yes | |
| Deployment | hybrid | |
| Alert deduplication | Yes | |
| Routing rules | Yes | |
| Alert enrichment | Yes | |
| Suppression rules | Yes |
Listed together in Best Case Management Software