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ServiceNow Event Management
ServiceNow Event Management · Santa Clara, California, United States · founded 2004
What it is
ServiceNow Event Management collects operational events from multiple sources, analyzes their causes, and turns them into alerts that teams can group and act on to maintain system health. It is available with IT Operations Management and runs through web and API platforms. Event intake can be direct or use a MID Server, SNMP trap, or email, with push or pull integrations. Listed connectors include Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool. Event correlation supports deduplication, enrichment, routing, and suppression, while rule changes can be previewed before production deployment. Generative AI extracts alert details, simplifies technical language, and surfaces a probable root cause. Mapping events to the CMDB shows service impact and services at risk. Alerts can trigger workflows to restart services or escalate issues. Pricing is on request.
For and against
For
- Collects events through multiple intake methods
- Correlates alerts and supports deduplication
- Generative AI surfaces probable root causes
- CMDB mapping shows service impact
- Routes alerts into remediation workflows
Against
- Paid pricing requires a request
- Availability is tied to IT Operations Management
- Some integrations require connector configuration
The verdict
ServiceNow Event Management centers on collecting, analyzing, correlating, and acting on operational alerts. Its CMDB mapping, AI insights, integrations, and workflow routing cover a broad event-management process, with pricing supplied on request.
Who it suits
It suits organizations managing infrastructure events, service health, and alert workflows across multiple systems. It is intended for teams using ServiceNow IT Operations Management.
Plans and prices
ITOM Advanced
Discovery · Service Mapping · Certificate Inventory and Management · AI Agent Topology Mapping
Read 15 Oct 2026 · servicenow.com
ITOM Prime
Includes Advanced · Event Management · Metric Intelligence · Health Log Analytics
Read 15 Oct 2026 · servicenow.com
ITOM Prime (includes Event Management)
Includes ITOM Advanced · Event Management · Metric Intelligence · Health Log Analytics
Read 12 Oct 2026 · servicenow.com
On the record
- AI alert insights
- Generative AI extracts key alert details, simplifies technical language, and surfaces a probable root cause.servicenow.com · read 12 Oct 2026
- Alert correlation
- It correlates events into alerts and lets users test rule changes to preview behavior before production deployment.servicenow.com · read 12 Oct 2026
- Alert insights
- Generative AI extracts important alert details, reduces technical language, and surfaces a probable root cause.servicenow.com · read 15 Oct 2026
- Automated remediation
- Event Management can route alerts into workflows that restart services, escalate issues, or perform other common fixes.servicenow.com · read 15 Oct 2026
- Availability
- ServiceNow says Event Management is available with IT Operations Management.servicenow.com · read 12 Oct 2026
- Commercial licence
- ServiceNow terms grant limited subscription access, reserve intellectual-property ownership to ServiceNow and its licensors, and prohibit redistribution, reverse engineering, and derivative works.static.carahsoft.com · read 15 Oct 2026
- Company founded
- ServiceNow says Fred Luddy founded the company in 2004.servicenow.com · read 12 Oct 2026
- Company founding
- ServiceNow states that Fred Luddy founded the company in 2004.servicenow.com · read 15 Oct 2026
- Company headquarters
- ServiceNow lists its headquarters at 2225 Lawson Lane, Santa Clara, California 95054.servicenow.com · read 15 Oct 2026
- Company size
- LinkedIn lists ServiceNow as a public software-development company with more than 10,001 employees.linkedin.com · read 15 Oct 2026
- Connector extensibility
- ServiceNow supplies connectors through its store and third parties, and documents creation of custom connectors.servicenow.com · read 15 Oct 2026
- Custom payload collection
- The MID WebService Event Collector accepts custom JSON, XML, or plain-text payloads through a MID Server URL.servicenow.com · read 15 Oct 2026
- Documentation coverage
- The documentation includes setup, event collection, integrations, processing, alert grouping, service health, licensing, troubleshooting, community help, and developer training links.servicenow.com · read 15 Oct 2026
- Event API
- The Event API exposes Event, SNEventSenderProvider, and IEventSender APIs for setting fields and sending events through a MID Server.servicenow.com · read 15 Oct 2026
- Event intake
- Event Management can collect events directly or through a MID Server, SNMP trap, or email, using push or pull integrations.servicenow.com · read 12 Oct 2026
- Inbound web service
- A JSON web-service endpoint at /api/global/em/jsonv2 accepts one or more events for insertion into the em_event table.servicenow.com · read 15 Oct 2026
- Integrations
- The Event Management Connectors release notes list integrations including Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool.servicenow.com · read 12 Oct 2026
- Licensing metric
- Licensing is calculated from CMDB configuration items bound to alerts or, when unbound, from event-sending nodes measured over the previous year.servicenow.com · read 15 Oct 2026
