Amazon Connect vs Verint Open CCaaS
| Amazon Connect | Verint Open CCaaS | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | api, Web |
| Free plan | No | — |
| Workforce management | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Voice channel | — | Yes |
| Digital channels | — | chat, email, SMS, messaging, social media |
| AI agent assistance | — | Yes |
| Interaction recording | — | Yes |
Both are listed in Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Amazon Connect scores higher on our published basis.