Alemba Service Manager vs Matrix42 IT Service Management
Matrix42 IT Service Management
5.1 #49 in IT SLA Management Software
About Matrix42 IT Service Management| Alemba Service Manager | Matrix42 IT Service Management | |
|---|---|---|
| Platforms | Android, api, iOS, self-hosted, Web, Windows | Web |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | |
| Free plan | No | |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes |
Listed together in Best IT SLA Management Software