Agentforce Contact Center vs Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics
5.7 #97 in Call Center Software
About Squaretalk Contact Center Analytics| Agentforce Contact Center | Squaretalk Contact Center Analytics | |
|---|---|---|
| Free plan | No | No |
| Paid from | $50/mo | $25/mo |
| Platforms | Web, iOS, Android | Windows |
| Free plan | No | No |
| Paid from | $75/user/mo | $25/user/mo |
| Outbound dialer | Yes | |
| Workforce management | Yes | |
| Customer portal | Yes | |
| SLA management | Yes | |
| Mobile platforms | both | |
| Invoicing and payments | Yes | |
| Offline mode | Yes | |
| Route optimization | Yes | |
| Recurring jobs | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Workflow automation | Yes | |
| Request channels | 4 channels | |
| Approval workflows | Yes | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | cloud | |
| Voice channel | Yes | |
| Digital channels | email, web forms, web chat, mobile app chat, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE | |
| AI agent assistance | Yes | |
| Interaction recording | Yes | |
| Screen sharing | Yes | |
| Visual annotation | Yes | |
| Video recording | Yes | |
| Customer platforms | web_mobile | |
| Real-time monitoring | Yes | |
| Speech analytics | Yes | |
| Sentiment analysis | Yes | |
| Service-level reporting | Yes | |
| Data retention | 12 months | |
| Dialing modes | predictive, random, dynamic dialing by country and area code | |
| CRM integrations | Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, Pipedrive | |
| Local presence | Yes | |
| Call recording | Yes | |
| Browser calling | Yes | |
| Desktop app | Yes | |
| SIP support | Yes |
Listed together in Best Call Center Software