Agentforce Contact Center vs RingCentral RingCX
| Agentforce Contact Center | RingCentral RingCX | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $50/mo | $65/mo |
| Open source | No | No |
| Platforms | Web, iOS, Android | api, macOS, Web, Windows |
| Free plan | No | No |
| Paid from | $75/user/mo | $65/user/mo |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
| Inbound calling | — | Yes |
| IVR builder | — | Yes |
| Digital channel scope | — | omnichannel |
| Recording retention | — | 30 days |
Both are listed in Best Call Center Software, Best Omnichannel Contact Center Software, Best Contact Center Workforce Management Software. On Samsung Mobile US Press, Agentforce Contact Center scores higher on our published basis.