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On the recordRead 12 Oct 202621 facts
Ytel Contact Center
Ytel Contact Center · South Jordan, Utah, United States · founded 2012
Plans and prices
Ytel Contact Center
Priced on request
Per-agent licenses · platform fee · SMS and Branded Calls may have usage charges
Read 12 Oct 2026 · ytel.com
On the record
- APIs
- Ytel documents CPaaS and CCaaS APIs, including agent and non-agent Contact Center APIs, and supports event-driven webhooks.docs.ytel.com · read 12 Oct 2026
- Browser access
- The platform has a built-in browser-based webphone and does not require a physical phone or softphone download.ytel.com · read 12 Oct 2026
- Calling modes
- Calling options include click-to-call, manual preview, predictive dialing, and callbacks triggered by real-time lead form submissions.ytel.com · read 12 Oct 2026
- Company history and headquarters
- Ytel says it was founded in 2012 and lists its address as 10619 S. Jordan Gateway Blvd., Suite 240, South Jordan, Utah 84095.ytel.com · read 12 Oct 2026
- Computer requirements
- Ytel lists Windows 10 or newer and macOS Catalina or newer as supported operating systems, and says ChromeOS is no longer supported.support.ytel.com · read 12 Oct 2026
- CRM integrations
- Ytel says it integrates with over 100 CRMs, including call-connected record pop-ups and call data posting.ytel.com · read 12 Oct 2026
- Digital channel scope
- voice_plus_digitalytel.com · read 22 Sep 2026
- Inbound calling
- Yesytel.com · read 22 Sep 2026
- Inbound routing
- Inbound calls can be routed to IVRs, queues, and voicemail, with agent distribution methods including rank and longest wait time.ytel.com · read 12 Oct 2026
- IVR builder
- Yesytel.com · read 22 Sep 2026
- Monitoring and reports
- Managers can monitor live call audio and agent activity and view real-time statistics and reporting.ytel.com · read 12 Oct 2026
- Network requirements
- Ytel recommends wired internet and says wireless, hotspot, 5G wireless, and public Wi-Fi connections are not supported or recommended for Contact Center.support.ytel.com · read 12 Oct 2026
- Outbound dialer
- Yesytel.com · read 22 Sep 2026
- Pricing details
- Ytel says user licenses are priced per agent and a platform fee applies; SMS or Branded Calls may also incur usage charges, and qualified opportunities may receive volume discounts.ytel.com · read 12 Oct 2026
- Purpose
- Ytel Contact Center is cloud-based software for inbound and outbound calls, routing, and reporting on call volumes and agent performance.ytel.com · read 12 Oct 2026
- Sales dialer
- The sales dialer supports parallel dialing, customizable calling workflows, and automatic remediation of mislabelled numbers.ytel.com · read 12 Oct 2026
- Security and caller identity
- Ytel describes its calling as STIR/SHAKEN compliant and offers verified caller ID and branded calls.ytel.com · read 12 Oct 2026
- Support
- Ytel lists support by email at [email protected] and publishes a Help Center with Contact Center documentation.ytel.com · read 12 Oct 2026
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