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On the recordRead 8 Oct 202622 facts
VIP Utility Billing
Dayton, Ohio, United States
On the record
- Account management
- Staff can view active and inactive accounts, link multiple billing locations to a customer, and add notes that carry over with the customer.mysoftwaresolutions.com · read 8 Oct 2026
- Account tools
- Users can view account details in a centralized dashboard, filter data grids, and export data to Excel or Word.mysoftwaresolutions.com · read 8 Oct 2026
- Backflow management
- Backflow management tracks device testing and certification and can generate customer letters about certification requirements.mysoftwaresolutions.com · read 8 Oct 2026
- Billing controls
- High and low alerts flag abnormal bills, while approval workflows support secure adjustments and rate changes can be scheduled in advance.mysoftwaresolutions.com · read 8 Oct 2026
- Billing features
- The software supports unlimited flat-rate or metered services, scheduled automatic billing, high and low bill alerts, billing and rate histories, and scheduled rate changes.mysoftwaresolutions.com · read 8 Oct 2026
- Cloud security
- The vendor says VIP Cloud uses AWS and provides built-in firewalls, encryption, and security controls mapped to NIST and CIS frameworks.mysoftwaresolutions.com · read 8 Oct 2026
- Customer portal
- The VIP Web Portal supports online bill presentation, emailed bill notices, web payments, and email or text notifications.mysoftwaresolutions.com · read 8 Oct 2026
- Deposits and payment plans
- It can automate deposit applications and refunds, offer electric budget billing, and create payment arrangements for one or multiple charges.mysoftwaresolutions.com · read 8 Oct 2026
- GIS and work orders
- The product integrates with ESRI Workforce for mobile order management, and work orders can be initiated in the office or in the field.mysoftwaresolutions.com · read 8 Oct 2026
- GIS integration
- The product integrates with ESRI Workforce for mobile work order management and field dispatch.mysoftwaresolutions.com · read 8 Oct 2026
- Implementation
- The vendor describes implementation with data conversion and validation, training and testing environments, third-party integration finalization, and remote support after launch.mysoftwaresolutions.com · read 8 Oct 2026
- Integrations
- The vendor says VIP Utility Billing integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external integrations depend on the system and typically use import/export or direct APIs with partners.mysoftwaresolutions.com · read 8 Oct 2026
- Meters and field work
- The product is compatible with a variety of metering systems and tracks meter installation, maintenance, and testing history.mysoftwaresolutions.com · read 8 Oct 2026
- Meters and work orders
- It is compatible with a variety of metering systems, tracks meter installation and maintenance history, and supports customizable printed work orders initiated in the office or field.mysoftwaresolutions.com · read 8 Oct 2026
- Other utility operations
- Features include landlord account tracking, billing for non-utility charges, and tracking backflow device testing and certification.mysoftwaresolutions.com · read 8 Oct 2026
- Payment security
- The vendor states that its VIP Web Portal is PCI compliant.mysoftwaresolutions.com · read 8 Oct 2026
- Pricing
- The product page invites prospective customers to contact the vendor for a conversation and does not state a price.mysoftwaresolutions.com · read 8 Oct 2026
- Purpose
- VIP Utility Billing is cloud-based billing software for local governments, rural water systems, and other utility agencies, including providers of water, electricity, sewer, or sanitation.mysoftwaresolutions.com · read 8 Oct 2026
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