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Utility Redefined CIS
The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755.
What it is
Utility Redefined CIS is a web-based customer information system for water, electric, gas, and multi-service utilities. It supports billing, customer service, and operational work from one system. The CIS manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late-fee processing. Utilities can define charge types and service rates, set deposits, and manage customer payment plans. Payment functions include online bill pay, account controls, and recurring payments. Staff can review account details, daily consumption trends, notifications, and support tickets, while guided move-in and move-out workflows support customer changes. The maker says the system can integrate with existing systems. Utility Redefined describes its solutions for small and mid-sized utilities and offers personalized demos. Pricing is available on request. The company is headquartered in Clearwater, Florida, USA.
For and against
For
- Supports four utility service types
- Imports meter reads from metering systems
- Automates late-fee processing
- Includes recurring payments and online bill pay
- Provides guided move-in and move-out workflows
Against
- Pricing is available only on request
- Web platform only
- Personalized demo required for evaluation
The verdict
Utility Redefined CIS covers utility billing, meter information, payments, rates, and customer service workflows in a web application. Its broad utility support and integration focus may suit smaller providers, with pricing discussed through the company.
Who it suits
The CIS suits small and mid-sized water, electric, gas, and multi-service utilities. It is relevant to teams needing billing, meter imports, payment handling, and customer account services.
On the record
- Billing
- It calculates consumption, supports payment imports and reconciliation, and provides automated late fee processing.utilityredefined.com · read 8 Oct 2026
- Cloud billing
- The separate eBilling System is described as a cloud-hosted solution for small and medium-sized utility companies.utilityredefined.com · read 9 Oct 2026
- Customer service
- Staff can access account details, review daily consumption trends, adjust pay plans, and manage notifications and support tickets.utilityredefined.com · read 8 Oct 2026
- Data migration
- The Data Migration Tool page describes migrations from AS/400, Oracle, flat files, and other systems, with data mapping, normalization, and delta migration support.utilityredefined.com · read 9 Oct 2026
- Deployment services
- Technical Services support on-premises, cloud, and hybrid environments, including system setup, configuration, and ongoing support.utilityredefined.com · read 9 Oct 2026
- eBilling features
- The eBilling page lists flexible bill grouping and manual or automatic billing cadence options, including daily, weekly, or monthly.utilityredefined.com · read 9 Oct 2026
- Industries
- The CIS is designed for water, electric, gas, and multi-service providers.utilityredefined.com · read 8 Oct 2026
- Integrations
- The eBilling System page says it works with nearly any internal software or database used to manage customers and bills.utilityredefined.com · read 9 Oct 2026
- Operations
- The system manages service locations, meters and devices, billing cycles, routes, and meter reads imported from metering systems.utilityredefined.com · read 8 Oct 2026
- Payments
- The CIS supports online bill pay, account controls, and recurring payments.utilityredefined.com · read 8 Oct 2026
- Product
- The Customer Information System is described as a modern, web-based solution for utility billing, customer service, and operations.utilityredefined.com · read 9 Oct 2026
- Purpose
- The Customer Information System is a web based solution for utility billing, customer service, and operations.utilityredefined.com · read 8 Oct 2026
- Rates and plans
- Utilities can define charge types and service rates, set deposits, and manage customer pay plans.utilityredefined.com · read 8 Oct 2026
- Sales
- The site invites prospective customers to request a demo; it does not state a price on the pages opened.utilityredefined.com · read 9 Oct 2026
- Security
- The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation.utilityredefined.com · read 9 Oct 2026
- Service reporting
- Utility Redefined says its technical services provide service-level agreements and system performance reports.utilityredefined.com · read 9 Oct 2026
- Support and sales
- The company invites prospective customers to schedule a personalized demo and says expert support is available throughout the process.utilityredefined.com · read 8 Oct 2026
- Target customers
- Utility Redefined says its solutions are designed for small and mid-sized utilities across water, gas, and electric sectors.utilityredefined.com · read 9 Oct 2026
