- Home
- Call Recording Software
- Touch Call Recording
Touch Call Recording
Oslo, Norway
What it is
Touch Call Recording is a managed service for recording, storing, and accessing fixed and mobile calls and digital communications. It supports more than 60 channels, including mobile, PBX, Microsoft Teams, chat, and SMS. Calls on designated mobile devices can be captured automatically through connected operator networks, while Teams recording covers PC, Mac, mobile, and tablet clients. Recordings are accessed through the Touch Web Portal, which includes flexible user access and an audit trail. The service describes encrypted storage and transmission, authorised-user access, role-based controls, and regular third-party penetration tests; it says it is certified for ISO 27001, ISO 9001, and ISO 14001. Customers select retention from days to 7+ years, with unlimited storage within the chosen period. Secure storage is available in the EU and Singapore; other regions are planned. Pricing is on request. The service is aimed at regulated firms and enterprises, including financial services, contact centres, and telecom operators.
For and against
For
- Supports more than 60 communications channels.
- Designated mobile calls are recorded automatically.
- Retention can be set from days to 7+ years.
- Unlimited storage applies within the selected retention period.
- Includes onboarding, training, updates, and expert support.
Against
- Pricing is on request.
- Monthly fees apply per activated recording channel and user.
- A one-time setup fee applies per user or channel.
- Secure storage regions listed are the EU and Singapore.
The verdict
Touch Call Recording combines call capture, a searchable archive, and managed support for organisations with retention needs. Pricing is available on request, with channel and user fees and a one-time setup fee.
Who it suits
It is intended for regulated firms and enterprises that need to record and retain communications across channels. Its listed customer groups include financial services, contact centres, and telecom operators.
Plans and prices
Custom Touch Call Recording Service
Monthly fees per activated recording channel and user · one-time setup fee per user/channel · retention from days to 7+ years · unlimited storage within chosen retention period
Read 7 Oct 2026 · touchcallrecording.com
On the record
- Certifications
- Touch says it is certified for ISO 27001, ISO 9001 and ISO 14001.touchcallrecording.com · read 7 Oct 2026
- Channels
- The service supports more than 60 communications channels, including mobile, PBX, Microsoft Teams, chat and SMS.touchcallrecording.com · read 7 Oct 2026
- Compliance
- The maker cites support for compliance requirements including MiFID II, Dodd-Frank, GDPR, DORA, SEC, FINRA and MAS.touchcallrecording.com · read 7 Oct 2026
- Data residency
- The service supports secure storage in the EU and Singapore, with other regions planned.touchcallrecording.com · read 7 Oct 2026
- Integrations
- The company names Microsoft Teams, Bloomberg, Refinitiv Messenger, Cisco, Mitel, Avaya, Unify and Alcatel-Lucent among supported integrations or technologies.touchcallrecording.com · read 7 Oct 2026
- Intended customers
- The company describes serving regulated firms and enterprises, including financial services, contact centres and telecom operators.touchcallrecording.com · read 7 Oct 2026
- Mobile recording
- Mobile calls on designated devices are automatically recorded through connected mobile operator networks, without user action.touchcallrecording.com · read 7 Oct 2026
- Optional services
- Optional paid services include AI tools, third-party analytics and surveillance integrations, SSO, customer-managed encryption keys and legacy archive consolidation.touchcallrecording.com · read 7 Oct 2026
- Product
- Touch is a managed service for recording, storing and accessing fixed and mobile voice calls and digital communications.touchcallrecording.com · read 7 Oct 2026
- Retention limits
- Customers choose retention from days to 7+ years, with unlimited storage included within the selected period.touchcallrecording.com · read 7 Oct 2026
- Search and access
- Recordings are available through the Touch Web Portal, which offers flexible user access and an audit trail.touchcallrecording.com · read 7 Oct 2026
- Security
- The maker describes encrypted storage and transmission, authorised-user access, audit trails, role-based controls and regular third-party penetration tests.touchcallrecording.com · read 7 Oct 2026
- Support
- Touch describes the offering as a fully managed service that includes onboarding, training, updates and expert support.touchcallrecording.com · read 7 Oct 2026
- Teams recording
- Teams recording covers calls on PC, Mac, mobile and tablet clients, including Teams-to-Teams, fixed/mobile breakout, Operator Connect and federated calls.touchcallrecording.com · read 7 Oct 2026
