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Toonimo
New York City, United States
What it is
Toonimo is a digital adoption and on-site guidance platform for businesses, using animated guides, virtual assistants, and personalized onboarding to support customer and employee journeys. Its audio-visual guidance pairs human narration with animated cues and interactive walkthroughs. Teams can create walkthroughs and engagements in a no-code WYSIWYG editor, then review conversion and completion measures, bounce rates, time on page, click-through rates, and platform-specific details. The platform also includes robotic process automation: Shadow Agents can learn recurring workflows and fill forms before those workflows move to RPA. Toonimo says it supports 26+ integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow. Deployment options include SaaS, a self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet. Its Trust Center lists SOC 2 Type II and ISO 27001 assurance and an annual independent penetration test for its commercial program. Pricing is on request; there is no free plan or free trial. The company says it was founded in 2013 and is headquartered in New York City.
For and against
For
- No-code editor for walkthrough creation.
- Analytics include conversion and completion metrics.
- Supports 26+ integrations.
- Offers self-hosted, private-cloud, and on-premise options.
- All plans include guided onboarding and technical support.
Against
- Pricing is available on request.
- No free plan is listed.
- No free trial is listed.
The verdict
Toonimo brings guided walkthroughs, analytics, and workflow automation together for business onboarding and adoption. Pricing is custom and available on request, so prospective customers need to contact the company for plan details.
Who it suits
Toonimo is intended for enterprises seeking digital guidance for employee training, customer support, e-commerce, education, or other listed sectors. Its deployment options may suit organizations that need SaaS, private-cloud, or on-premise arrangements.
Plans and prices
Enterprise
Custom / contact us · Everything in Professional · RPA & process automation · A/B & split URL testing
Read 4 Oct 2026 · toonimo.com
Enterprise Plus
Custom / contact us · Everything in Enterprise · Chat & Voice Bots · Mobile native app support
Read 4 Oct 2026 · toonimo.com
Professional
Custom / contact us · Audio-visual walkthroughs · Knowledge base & search · Basic analytics dashboard
Read 4 Oct 2026 · toonimo.com
On the record
- Analytics
- Analytics include conversion and completion metrics, bounce rates, time on page, click-through rates, and platform-specific details.toonimo.com · read 4 Oct 2026
- Authoring
- A no-code WYSIWYG editor lets teams create personalized walkthroughs and engagements without technical skills.toonimo.com · read 4 Oct 2026
- Automation
- The platform includes robotic process automation, and its Shadow Agents can learn recurring workflows and ghost-fill forms before graduating to RPA.toonimo.com · read 4 Oct 2026
- Company history
- Toonimo says it was founded in 2013 and has offices in New York, Tel Aviv, and Tokyo.toonimo.com · read 4 Oct 2026
- Deployment
- Deployment options include SaaS, self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet.toonimo.com · read 4 Oct 2026
- Guidance
- Its patented audio-visual guidance combines real human voice, animated visual cues, and interactive step-by-step walkthroughs.toonimo.com · read 4 Oct 2026
- Integrations
- Toonimo says it supports 26+ integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow.toonimo.com · read 4 Oct 2026
- Intended users
- Toonimo describes its customers as enterprises and lists use across employee training, customer support, e-commerce, education, financial services, healthcare, government, and other sectors.toonimo.com · read 4 Oct 2026
- Product
- Toonimo is a digital adoption and on-site guidance platform that helps businesses increase conversions and reduce support costs through animated guides, virtual assistants, and personalized onboarding.toonimo.com · read 4 Oct 2026
- Security
- Toonimo's Trust Center lists SOC 2 Type II and ISO 27001 assurance and an annual independent penetration test for its commercial program.toonimo.com · read 4 Oct 2026
- Security status
- The Trust Center describes FedRAMP 20x Class C as a certification path and says its marketplace listing was submitted while some planned security work remains underway.toonimo.com · read 4 Oct 2026
- Support
- All plans include guided onboarding and technical support, while Enterprise Plus adds a professional services team and SLA with priority support.toonimo.com · read 4 Oct 2026
- Trial
- The pricing FAQ says Toonimo offers a guided proof of concept with sample walkthroughs built for a prospective customer's application rather than describing a free trial.toonimo.com · read 4 Oct 2026
