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On the recordRead 10 Oct 202614 facts
Toku Contact Centre
Toku identifies Singapore as its headquarters.
Plans and prices
Toku Contact Centre
Priced on request
Bespoke enterprise solution · demo and quote by enquiry
Read 10 Oct 2026 · toku.co
On the record
- AI
- Toku says its AI solutions are tuned for APAC languages and can help agents and supervisors gain operational insights.toku.co · read 10 Oct 2026
- Audience
- Toku describes the product as a bespoke contact centre solution built for enterprises.toku.co · read 10 Oct 2026
- Call tools
- Agents can make and receive calls, record and transfer calls, and use sentiment analysis.toku.co · read 10 Oct 2026
- Channels
- The product page lists calls, SMS, WhatsApp, in-app channels, email, and webchat.toku.co · read 10 Oct 2026
- CRM integration
- The page describes Salesforce integration, including CRM-synced customer updates and calling, recording, notes, transfers, and post-call surveys within the CRM.toku.co · read 10 Oct 2026
- Enterprise setup
- The product page asks prospective customers for their operating countries, CRM, and expected number of agents, and invites them to schedule a demo.toku.co · read 10 Oct 2026
- In-app voice
- The contact centre can be extended with an SDK for inbound and outbound VoIP calls inside a customer’s app.toku.co · read 10 Oct 2026
- Operations
- The central admin view supports agent and call-flow management, real-time productivity reports, and live-call and recording monitoring.toku.co · read 10 Oct 2026
- Purpose
- A cloud-based contact centre for orchestrating customer interactions across channels, designed to improve agent efficiency and customer experience.toku.co · read 10 Oct 2026
- Regional reach
- Toku states that the service offers virtual numbers in more than 120 countries and low latency in APAC.toku.co · read 10 Oct 2026
- Routing
- Administrators can configure call routing, distribution, and agent status from the platform.toku.co · read 10 Oct 2026
- Support
- Toku advertises 24/7 consolidated support for the platform and network.toku.co · read 10 Oct 2026
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