Thulium

Plans and prices

Every plan, in full

On the record

AI assistant

The built-in AI assistant reads customer history, improves message text and suggests replies in real time; the maker says it is included in every plan.thulium.com · read 9 Oct 2026

API

The Premium plan includes API and webhooks; the detailed plan comparison lists 10 million API calls per month for Standard and Premium.thulium.com · read 9 Oct 2026

Channels

The maker says customer support across phone, email and chat is handled in one browser-based panel.thulium.com · read 9 Oct 2026

Company history

The homepage says Thulium has supported Polish companies since 2006.thulium.com · read 9 Oct 2026

Digital channel scope

omnichannelthulium.com · read 22 Sep 2026

Inbound calling

Yesthulium.com · read 22 Sep 2026

Integrations

The maker lists more than 70 integrations and names BaseLinker, Allegro, IdoSell, Shoper and Pipedrive among them.thulium.com · read 9 Oct 2026

Intended customers

The maker describes Standard as intended for small businesses, Premium for companies of any size, and Enterprise for large companies needing tailored solutions.thulium.com · read 9 Oct 2026

IVR builder

Yesthulium.com · read 22 Sep 2026

Maximum agents

10thulium.com · read 22 Sep 2026

Outbound dialer

Yesthulium.com · read 22 Sep 2026

Privacy and standards

The pricing page states that the service supports GDPR (RODO) and ISO requirements.thulium.com · read 9 Oct 2026

Product

Thulium combines contact center, helpdesk, phone support, IVR, chat and Messenger handling in one system.thulium.com · read 9 Oct 2026

Security

The pricing FAQ says systems are hosted on Microsoft Azure and data is protected with SSL encryption.thulium.com · read 9 Oct 2026

Standard limits

Standard is limited to 10 licenses, three phone queues and five supported email accounts.thulium.com · read 9 Oct 2026

Support

The detailed pricing page lists phone and email support on business days from 8:00 to 16:00, with paid options for after-hours and 24/7/365 incident support.thulium.com · read 9 Oct 2026

Trial

The free trial lasts 14 days and provides five Premium licenses, with configuration assistance; the license expires afterward unless the customer continues.thulium.com · read 9 Oct 2026

Voice analytics

AI Voice Analytics can analyze conversations for sentiment, topics and script compliance.thulium.com · read 9 Oct 2026

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