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TextGlobal SMS Chatbot
What it is
TextGlobal SMS Chatbot is a no-code virtual assistant for businesses and organizations that want to service, support and engage customers through digital channels. A drag-and-drop editor and predefined templates let teams build bots without coding. Rule-based bots provide immediate assistance, while AI-powered intent-based bots use natural language processing. Customer profiles and chat history can support personalized interactions, and the service is described as omnichannel. TextGlobal names Microsoft, Salesforce, HubSpot, Adobe, Meta and BigCommerce as integration examples. Chatbot and two-way APIs can connect custom bots with applications, CCaaS or CRM systems. The online platform works through Android, iOS, web and API access without a download. A complimentary trial is offered for proof of concept, with duration unstated. Pricing is on request; the Two-Way Chat option is bespoke, custom and post-paid.
For and against
For
- No-code drag-and-drop chatbot builder
- Rule-based and AI intent-based bot options
- Supports two-way APIs and SMS
- Named integrations include Salesforce and HubSpot
- Online access requires no download
Against
- No free plan
- Professional support is advertised, not included in a plan
The verdict
TextGlobal SMS Chatbot combines visual bot building, AI intent handling and API connectivity for customer communications. Its custom pricing and unspecified trial length mean buyers must request details before choosing a plan.
Who it suits
It suits businesses from startups to large corporate organizations that need no-code customer chat across digital channels.
Plans and prices
ChatBot (Two-Way Chat)
Cloud-based contact centre · real-time chat via multiple channels · AI chatbot
Read 4 Oct 2026 · textglobal.co.uk
On the record
- APIs
- Chatbot and two-way APIs can be used to build custom chatbots and integrate with existing applications, CCaaS or CRM solutions.textglobal.co.uk · read 4 Oct 2026
- Audience
- TextGlobal says its platform is designed for businesses and organisations ranging from startups to large corporate companies.textglobal.co.uk · read 4 Oct 2026
- Bot types
- The service offers rule-based chatbots for immediate assistance and intent-based chatbots using AI and natural language processing.textglobal.co.uk · read 4 Oct 2026
- Builder
- Users can create chatbots with a drag-and-drop editor and predefined templates without coding.textglobal.co.uk · read 4 Oct 2026
- Build tools
- Chatbots can be built with a drag-and-drop editor and predefined templates.textglobal.co.uk · read 4 Oct 2026
- Channels
- The maker describes the chatbot as supporting customers on their preferred digital channels through an omnichannel platform.textglobal.co.uk · read 4 Oct 2026
- Chatbot types
- The product offers rule-based and AI-powered intent-based chatbots using natural language processing.textglobal.co.uk · read 4 Oct 2026
- Company history
- TextGlobal says it was conceived in 2008 and describes itself as a UK digital marketing service provider.textglobal.co.uk · read 4 Oct 2026
- Customer context
- The product page describes personalized interactions using detailed customer profiles and chat history.textglobal.co.uk · read 4 Oct 2026
- Integrations
- The chatbot page names Microsoft, Salesforce, HubSpot, Adobe, Meta and BigCommerce as integration examples.textglobal.co.uk · read 4 Oct 2026
- Platform access
- The FAQ says the platform is accessed online and requires no download, using a PC, laptop, tablet or mobile device with internet access.textglobal.co.uk · read 4 Oct 2026
- Pricing
- The pricing page lists Two-Way Chat as Bespoke, Custom and Post-paid, and describes it as including an AI chatbot; it gives no chatbot-specific price.textglobal.co.uk · read 4 Oct 2026
- Professional services
- TextGlobal says its professional services team can build tailor-made chatbots to fit business requirements.textglobal.co.uk · read 4 Oct 2026
- Purpose
- TextGlobal describes the chatbot as a no-code virtual assistant for servicing, supporting and engaging customers.textglobal.co.uk · read 4 Oct 2026
- Security
- TextGlobal's FAQ says data security is its highest priority and that it does not pass on customer data or data uploaded into an account.textglobal.co.uk · read 4 Oct 2026
- Support
- TextGlobal says its professional services team can help build tailor-made chatbots and advertises 24/7 professional support on the chatbot page.textglobal.co.uk · read 4 Oct 2026
- Trial
- The maker invites businesses to register for a complimentary trial to deliver proof of concept; it does not state a trial duration on this page.textglobal.co.uk · read 4 Oct 2026
