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On the recordRead 12 Oct 202614 facts
Terrapin CRM
Terrapin lists its location as Pune, Maharashtra, and gives an office address in Kharadi, Pune, India.
Plans and prices
Starter
₹1,200a month, billed yearly
Up to 3 users · All CRM modules included · Taxes excluded
Read 12 Oct 2026 · terrapinsoft.com
Growth
₹1,000a month, billed yearly
4 to 20 users · All CRM modules included · Taxes excluded
Read 12 Oct 2026 · terrapinsoft.com
Scale
₹800a month, billed yearly
21 or more users · All CRM modules included · Taxes excluded
Read 12 Oct 2026 · terrapinsoft.com
On the record
- AI charges
- AI-assisted features are metered and billed separately from the listed plan prices.terrapinsoft.com · read 12 Oct 2026
- AI features
- Yesterrapinsoft.com · read 23 Sep 2026
- Audience
- The CRM page describes the product as WhatsApp-first and built for Indian SMBs.terrapinsoft.com · read 12 Oct 2026
- Channels
- The page lists WhatsApp, email, phone, web forms, and field visits or meetings as ways to record customer interactions.terrapinsoft.com · read 12 Oct 2026
- Lead management
- Prospect features include lead scoring, qualification workflows, and automatic routing to a representative.terrapinsoft.com · read 12 Oct 2026
- Maker
- The product page identifies the maker as Terrapin Software Pvt. Ltd.terrapinsoft.com · read 12 Oct 2026
- Modules
- The product page says each plan includes all seven CRM modules, though it names six: Prospects, Customers, Opportunity & Quotes, Sales Order, Service, and Promotions.terrapinsoft.com · read 12 Oct 2026
- Order processing
- Accepted quotes can become sales orders, with e-Invoice and eWay bill generation and automatic sync with inventory and billing.terrapinsoft.com · read 12 Oct 2026
- Purpose
- Terrapin CRM tracks prospects, opportunities, quotes, sales orders, and service in one system of record.terrapinsoft.com · read 12 Oct 2026
- Sales pipeline
- Users can configure opportunity stages and win probability and generate quotes with approval workflows.terrapinsoft.com · read 12 Oct 2026
- Service
- The CRM supports service tickets, internal workflows by service category, and service-level agreements (SLAs).terrapinsoft.com · read 12 Oct 2026
- Support
- Terrapin lists email, phone, and WhatsApp as contact channels and says its response time is under one business day.terrapinsoft.com · read 12 Oct 2026
- WhatsApp charges
- The page lists WhatsApp messaging at ₹0.90 for Marketing and ₹0.20 for Utility, with a minimum wallet recharge of ₹500 plus taxes.terrapinsoft.com · read 12 Oct 2026
