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TELUS Cloud Fax
TELUS Cloud Fax · British Columbia, Canada · founded 1998
What it is
TELUS Cloud Fax lets organizations send and receive faxes through email, without fax machines, fax servers, or dedicated fax lines. The Single fax number plan costs $14.95 a month and includes one local or toll-free number with 300 pages monthly: 200 inbound and 100 outbound. Setup costs $12.95 once, and each additional page costs $0.12. To send, attach a document to an email and enter the recipient’s fax number. Incoming faxes arrive as PDF attachments; users can keep existing fax numbers, and international faxing is supported. TELUS says the service works with all email platforms and names SAP and Salesforce.com as examples of applications that can connect through its Fax API. It also cites advanced security technologies, audit trails, and a 99.5% uptime objective. For Canadian-bound faxing, TELUS says customer data stays in Canada. Web, Android, iOS, macOS, and Windows are listed. Organizations needing multiple numbers, shared pages, higher volumes, or custom requirements can contact TELUS about larger or enterprise plans.
For and against
For
- One local or toll-free fax number
- Incoming faxes arrive as PDF attachments
- Existing fax numbers can be kept
- International faxing is supported
- Listed platforms include web, Android, iOS, macOS, and Windows
Against
- 300 pages monthly, split between inbound and outbound
- $12.95 one-time setup charge
- Additional pages cost $0.12 each
The verdict
TELUS Cloud Fax replaces fax equipment and lines with email-based sending and receiving. Review the monthly page split, setup charge, and overage cost against expected fax volume.
Who it suits
It suits organizations that want to send and receive faxes by email across web and mobile or desktop platforms. Teams with higher volumes, multiple numbers, or custom compliance needs can ask TELUS about larger plans.
Plans and prices
Single fax number
1 local or toll-free fax number · 300 pages/month (200 inbound · 100 outbound) · $0.12 per additional page
Read 14 Oct 2026 · telus.com
Setup fee
Read 20 Sep 2026 · telus.com
On the record
- Admin API
- The partner API includes account provisioning, number management and authorization-management functions.efax.com · read 14 Oct 2026
- API capabilities
- The partner API supports secure send/receive, image and metadata downloads, webhooks, search, retrieval and deletion of faxes.efax.com · read 14 Oct 2026
- API function
- The Fax API is intended to connect Cloud Fax with business applications and workflows.telus.com · read 14 Oct 2026
- API standard
- eFax Corporate documents describe a RESTful enterprise fax API for high-volume application integration.efax.com · read 14 Oct 2026
- Audit trails
- The product provides complete audit trails to help customers meet data-privacy requirements.telus.com · read 14 Oct 2026
- Audit trails and uptime
- The service provides complete audit trails to help meet data privacy regulations and has a 99.5% uptime objective.telus.com · read 7 Oct 2026
- Availability objective
- TELUS publishes a 99.5% uptime objective for Cloud Fax.telus.com · read 14 Oct 2026
- Company headquarters and size
- LinkedIn lists Vancouver, British Columbia headquarters and 10,001+ employees.linkedin.com · read 14 Oct 2026
- Company incorporation
- TELUS filings state the company was incorporated in British Columbia on October 26, 1998 as BCT.TELUS Communications Inc.sec.gov · read 14 Oct 2026
- Company status
- Crunchbase lists TELUS as an active, for-profit public company trading as TU on the NYSE.crunchbase.com · read 14 Oct 2026
- Developer documentation
- The eFax API provides a private documentation portal and sandbox, with OAuth2 token authentication described in its datasheet.enterprise.efax.com · read 14 Oct 2026
- Email compatibility
- The service is described as compatible with all email platforms.telus.com · read 14 Oct 2026
- Encryption and compliance
- eFax Corporate describes TLS 1.2 transmission encryption, AES-256 storage encryption and HITRUST CSF certification for its enterprise API.efaxcorporate.com.au · read 14 Oct 2026
- Enterprise offering
- Enterprise solutions are offered for shared pages, high monthly page volumes, production fax needs, additional security or compliance, integrations, and other custom needs.telus.com · read 7 Oct 2026
- Fax numbers
- Customers receive dedicated local or toll-free numbers and may retain existing fax numbers.telus.com · read 14 Oct 2026
- Inbound faxing
- Yestelus.com · read 20 Sep 2026
- Integrations
- The page names SAP and Salesforce.com as example application integrations available via a Fax API.telus.com · read 7 Oct 2026
- Intended users
- TELUS describes Cloud Fax as suitable for organizations of all sizes and says it requires no fax machines, fax servers, or dedicated fax lines.telus.com · read 7 Oct 2026
