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On the recordRead 12 Oct 202620 facts
Telia ACE
Telia ACE · Solna, Sweden
Plans and prices
Telia ACE
Priced on request
Pricing by contact; demo available on request
Read 12 Oct 2026 · ace.teliacompany.com
On the record
- Agent tools
- ACE Interact provides web-based contact handling tools, while ACE Coach provides web-based contact center administration tools.ace.teliacompany.com · read 12 Oct 2026
- AI assistance
- ACE Agent assist in release 33 uses AI to transcribe and summarize calls automatically.ace.teliacompany.com · read 12 Oct 2026
- CRM integration
- CRM integrations can exchange contact center information in real time and display CRM systems inside ACE Interact.ace.teliacompany.com · read 12 Oct 2026
- Data location
- Telia says it offers data storage in secure Swedish datacenters and a path to the cloud.ace.teliacompany.com · read 12 Oct 2026
- Digital channel scope
- omnichannelace.teliacompany.com · read 23 Sep 2026
- Inbound calling
- Yesace.teliacompany.com · read 23 Sep 2026
- Integrations
- Telia ACE offers more than a dozen APIs and off-the-shelf adapters, including adapters for Cisco, Avaya, and Mitel switches.ace.teliacompany.com · read 12 Oct 2026
- IVR builder
- Yesace.teliacompany.com · read 23 Sep 2026
- Knowledge base
- ACE Knowledge provides centrally maintained knowledge for customers, agents, chatbots, and smart FAQs.ace.teliacompany.com · read 12 Oct 2026
- Mobile app
- ACE To Go lets users serve queues, answer incoming calls, make callbacks, and involve experts from a smartphone.ace.teliacompany.com · read 12 Oct 2026
- Omnichannel
- Media blending lets agents handle phone, chat, and email tasks in sequence and can keep a conversation with the same agent when it moves between channels.ace.teliacompany.com · read 12 Oct 2026
- Outbound dialer
- Yesace.teliacompany.com · read 23 Sep 2026
- Product
- Telia ACE is a cloud-based contact center platform for managing customer contacts across voice, chat, chatbot, video chat, email, SMS, web, and social media.ace.teliacompany.com · read 12 Oct 2026
- Routing and automation
- The platform identifies customer intent and routes contacts to agents, self-service, or relevant information sources.ace.teliacompany.com · read 12 Oct 2026
- Security
- The product overview states that Telia ACE is ISO 27001 certified and offers optional service delivery exclusively from Telia sovereign cloud production environment.ace.teliacompany.com · read 12 Oct 2026
- Support
- Telia ACE directs users needing support to its HelpHub support portal.ace.teliacompany.com · read 12 Oct 2026
- Target organizations
- Telia ACE serves private and public sector organizations, including businesses, public organizations, and organizations serving patients.ace.teliacompany.com · read 12 Oct 2026
- Telephony security
- ACE SIP Connect supports RTP and SIP with TLS 1.3 encryption and connectivity over the internet or private MPLS networks.ace.teliacompany.com · read 12 Oct 2026
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