Telecom West Call Accounting Solutions

On the record

Call accounting

Call accounting features include invoice reconciliation and allocating telecom spend by organizational unit.telecomwest.com · read 14 Nov 2026

Data protection

The FAQ states that data is encrypted in transit using TLS 1.3 and at rest using AES-256, with role-based access controls.telecomwest.com · read 14 Nov 2026

Deployment

Deployment options include hosted SaaS, on-premises, and hybrid models.telecomwest.com · read 14 Nov 2026

Integrations

The platform can send data to ERP, finance, SIEM, data lake, and visualization systems through API, SFTP, or streaming connectors.telecomwest.com · read 14 Nov 2026

Intended customers

Telecom West describes serving telecom teams across North America and beyond, particularly those operating mixed legacy and modern environments.telecomwest.com · read 14 Nov 2026

Monitoring

Traffic monitoring can detect route failures, destination spikes, fraud-like behavior, and quality drops.telecomwest.com · read 14 Nov 2026

Product purpose

Telecom West processes modern and legacy call records for operational and financial reporting.telecomwest.com · read 14 Nov 2026

Reporting

It offers report templates, a custom report builder, and scheduled report delivery.telecomwest.com · read 14 Nov 2026

Security

The FAQ states Telecom West is SOC 2 Type II and ISO/IEC 27001:2022 certified.telecomwest.com · read 14 Nov 2026

Support

Support tiers range from business-hours email and ticket support to 24/7 priority routing for enterprise clients.telecomwest.com · read 14 Nov 2026

Supported records

The platform supports CDR, CMR, SMDR, CSV, and XML records, among other formats.telecomwest.com · read 14 Nov 2026

Vendor coverage

It ingests data from multiple telecom vendors and systems, including Cisco, Avaya, Mitel, and legacy PBX exports.telecomwest.com · read 14 Nov 2026

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