- Home
- Call Accounting
- Call SWEET!
On the recordRead 14 Nov 202614 facts
Call SWEET!
Wexford, Pennsylvania, USA
On the record
- Account-code reporting
- Call-accounting reports can track client calls using account codes.new.datel-group.com · read 14 Nov 2026
- Billing
- Resident-Tenant Billing or Professional Services can bill clients or tenants for calls; account-code reports track billable incoming and outgoing calls.new.datel-group.com · read 14 Nov 2026
- Call analytics
- The product offers call metrics and detailed analytics in a single report, with filters to find specific call data.new.datel-group.com · read 14 Nov 2026
- Cost control
- Reports can help identify unused trunks and extensions and reallocate those resources.new.datel-group.com · read 14 Nov 2026
- CRM integration
- DATEL CRM Integration combines a current CRM application with Call SWEET! Live and shows caller information in a screen pop.new.datel-group.com · read 14 Nov 2026
- Editions
- DATEL describes Standard, Business and Advanced editions; Advanced includes Business Edition, CRM Integration, Voice Recording, Click-to-Dial and Automated Dialer.new.datel-group.com · read 14 Nov 2026
- Information security
- Managers can choose which information agents see in CRM screen pops, which DATEL says helps protect confidential customer information.new.datel-group.com · read 14 Nov 2026
- Maker and location
- The maker is DATEL Software Solutions LLC; its site lists an address in Wexford, Pennsylvania.new.datel-group.com · read 14 Nov 2026
- Purpose
- Call SWEET! provides call-accounting reports for incoming, outgoing and internal calls across extensions, departments and multiple sites.new.datel-group.com · read 14 Nov 2026
- Scheduled reports
- Scheduled reports can support customer intelligence and agent-performance tracking.new.datel-group.com · read 14 Nov 2026
- Support
- DATEL says it prides itself on outstanding service and describes its relationship with customers as a business partnership.new.datel-group.com · read 14 Nov 2026
- Target customers
- DATEL says its call-accounting and contact-center management solutions serve businesses of all sizes, including those focused on cost control or customer service.new.datel-group.com · read 14 Nov 2026
- Telephony misuse
- The product can report commonly dialed numbers and extension activity to help identify personal calls.new.datel-group.com · read 14 Nov 2026