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PBXDom
Covina, California, United States
What it is
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts and call accounting. It is intended for IT teams that maintain current phone systems, including legacy systems; it does not replace a PBX. Dashboards can be customized with 70+ widgets, with reports on call volumes, missed calls and extension activity. Call accounting estimates costs by extension and department and provides reports to compare with a carrier bill. A 911 call can trigger email, SMS, automated voice, Slack or Zapier alerts, with available channels depending on plan. A collector reads records over serial, IP or file-based connections and forwards them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX and Asterisk/FreePBX. Basic costs $99 a month and includes one year of data retention; retention rises to five or more years on Enterprise. A 14-day trial is listed. Platforms include Android, iOS, Linux, Windows, web, API and self-hosted options.
For and against
For
- Custom dashboards offer 70+ widgets.
- Call accounting estimates costs by extension and department.
- 911 alerts can use email, SMS or voice.
- Supports several established phone-system brands.
Against
- Basic costs $99 a month.
- Basic retains data for one year.
- Historical imports cost extra on Pro and higher plans.
The verdict
PBXDom adds reporting and alerting around an existing phone system, with capabilities and retention varying by plan. Teams should check the plan limits and alert channels they need before choosing.
Who it suits
PBXDom suits IT teams that need reporting and alerts for an existing phone system, including a legacy PBX. It is not intended to replace that system.
Plans and prices
Basic
50 extensions/lines · 1 phone system · 1 year retention · 70+ widgets
Read 15 Oct 2026 · pbxdom.com
Pro
200 extensions/lines · 2 phone systems · 1.5 years retention · 911 alerts
Read 15 Oct 2026 · pbxdom.com
Scale
500 extensions/lines · 5 phone systems · 2 years retention · 911 alerts
Read 15 Oct 2026 · pbxdom.com
Advanced
1,000 extensions/lines · 10 phone systems · 3 years retention · API & webhooks
Read 15 Oct 2026 · pbxdom.com
Enterprise on-premises
For organizations with 5,000+ users
Read 15 Oct 2026 · pbxdom.com
Enterprise on-premises version
Available for organizations with 5,000+ users
Read 11 Oct 2026 · pbxdom.com
Enterprise
1,000+ extensions/lines · 10+ phone systems · 5+ years retention · SAML SSO
Read 15 Oct 2026 · pbxdom.com
On the record
- 911 alerts
- Matching 911 call records can trigger email, Slack, SMS or automated voice notifications, usually within one to two minutes.pbxdom.com · read 15 Oct 2026
- Analytics
- Analytics includes customizable dashboards with more than 70 widgets and over 30 reports.pbxdom.com · read 15 Oct 2026
- API
- A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise.pbxdom.com · read 15 Oct 2026
- App system requirement
- The iOS app requires iOS 9 or later; the Mac version requires macOS 11 or later on Apple silicon.apps.apple.com · read 15 Oct 2026
- Call accounting
- The call-accounting product estimates telecom costs and allocates usage by department, but is not general-ledger or invoice-payment software.pbxdom.com · read 15 Oct 2026
- Collection method
- A collector app can read call records over serial, IP, or file-based connections and stream them to PBXDom’s cloud.pbxdom.com · read 11 Oct 2026
- Collector
- A lightweight collector reads CDR or SMDR over network, serial or file connections and streams records to PBXDom cloud.pbxdom.com · read 15 Oct 2026
- Company history
- PBXDom says it began inside a telecom consultancy and has operated since 2015.pbxdom.com · read 15 Oct 2026
- Company scale claim
- The maker claims customers in more than 50 countries and over 14 billion calls processed since 2015.pbxdom.com · read 15 Oct 2026
- Dashboard sharing
- Dashboard sharing and department/group controls are available from the Pro plan upward.pbxdom.com · read 15 Oct 2026
- Data limits
- Data retention ranges from 1 year on Basic to 5+ years on Enterprise, and historical imports are available at additional cost on Pro, Advanced, and Enterprise.pbxdom.com · read 11 Oct 2026
- Data retention
- Retention ranges from one year on Basic to five or more years on Enterprise.pbxdom.com · read 15 Oct 2026
- Deployment requirements
- The collector normally runs on an always-on Windows host; supported FreePBX systems can use a native Linux collector.pbxdom.com · read 15 Oct 2026
- Documentation
- The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance.pbxdom.com · read 15 Oct 2026
- Exports
- Reports can be exported as CSV, Excel or PDF files.pbxdom.com · read 15 Oct 2026
- Intended users
- PBXDom describes its audience as IT teams maintaining existing phone systems, including legacy systems, and says it does not replace a PBX.pbxdom.com · read 11 Oct 2026
- Limit: Apple privacy disclosure
- Apple states that PBXDom LLC has not supplied privacy-practice details for the app.apps.apple.com · read 15 Oct 2026
- Limit: G2 setup errors
- One G2 reviewer reports many system errors during initial setup.g2.com · read 15 Oct 2026
