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- Infortel Select
On the recordRead 14 Nov 202612 facts
Infortel Select
Plans and prices
Infortel Select
Priced on request
No public price stated
Read 14 Nov 2026 · isianalytics.com
On the record
- API
- The API exports processed call detail records and Cisco contact center detail records.isianalytics.com · read 14 Nov 2026
- API latency
- API data may be delayed by 60 minutes or more, depending on transmission and processing.isianalytics.com · read 14 Nov 2026
- Call journey
- Cradle-to-grave reporting follows routing, waits, transfers, and outcomes across supported systems.isianalytics.com · read 14 Nov 2026
- Chargeback
- Features include organizational summaries, location roll-ups, invoices, and exception reporting.isianalytics.com · read 14 Nov 2026
- Compliance
- ISI states that the cloud service is SOC 2 Type 2 certified and lists several compliance standards.isianalytics.com · read 14 Nov 2026
- Intended customers
- ISI describes use across healthcare, financial services, government, retail, and other industries.isianalytics.com · read 14 Nov 2026
- Purpose
- Infortel Select provides call detail record reporting, call accounting, and analytics for unified communications systems.isianalytics.com · read 14 Nov 2026
- Reporting
- The service provides searchable call history, dashboards, and scheduled reports.isianalytics.com · read 14 Nov 2026
- Security
- Cloud access is limited to authorized web sessions through a supported browser, with SAML 2.0 SSO and optional MFA methods described.isianalytics.com · read 14 Nov 2026
- Support
- ISI lists a support phone number and provides a support-case option.isianalytics.com · read 14 Nov 2026
- Supported platforms
- The product supports Cisco UCM, Webex Calling, Microsoft Teams, and Avaya.isianalytics.com · read 14 Nov 2026
- Usage allocation
- It allocates variable usage costs, fixed equipment costs, and one-time charges across an organization.isianalytics.com · read 14 Nov 2026