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On the recordRead 11 Oct 202621 facts
Sytel Contact Center
Sytel Contact Center · Aylesbury, UK · founded 1994
Plans and prices
Softdial Cloud™ CCaaS
Priced on request
For SMBs and enterprise · scales to 10,000+ agents on demand · no upfront investment
Read 11 Oct 2026 · sytel.com
On the record
- Automation
- SCC includes predictive dialing, inbound routing, agent scripts, recording, analytics, and AI, IVR, and bot workflows.sytel.com · read 11 Oct 2026
- Channels
- The platform blends voice, chat, email, and social channels and lets agents handle multiple live sessions.sytel.com · read 11 Oct 2026
- Company
- Sytel says it is a privately owned software development house headquartered in Aylesbury, UK, founded in 1994.sytel.com · read 11 Oct 2026
- Customers
- Sytel describes the platform for subscribers, CCaaS partners serving multiple tenants, and enterprises handling high volumes of customer interactions.sytel.com · read 11 Oct 2026
- Data handling
- Sytel states it does not host customer CRM data or personal consumer information and limits stored data to call recordings and related metadata.sytel.com · read 11 Oct 2026
- Deployment
- SCC is offered as a managed CCaaS subscription or as a platform for partners and enterprises to install and manage, including cloud, on-premise, or hybrid enterprise deployment.sytel.com · read 11 Oct 2026
- Digital channel scope
- omnichannelsytel.com · read 22 Sep 2026
- HIPAA scope
- Sytel states it does not process or store individually identifiable health information and does not act as a HIPAA Business Associate.sytel.com · read 11 Oct 2026
- Inbound calling
- Yessytel.com · read 22 Sep 2026
- Integrations
- SCC offers published APIs for integrating or replacing components, and Sytel lists a Salesforce AppExchange app and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat.sytel.com · read 11 Oct 2026
- IVR builder
- Yessytel.com · read 22 Sep 2026
- Outbound dialer
- Yessytel.com · read 22 Sep 2026
- Product
- Softdial Contact Center (SCC) is Sytel’s AI-enabled, multichannel, fully blended contact center platform.sytel.com · read 11 Oct 2026
- Scale
- Sytel says its cloud components scale from 10 to more than 10,000 agents.sytel.com · read 11 Oct 2026
- Security
- Sytel says hosted services run on AWS and describes encryption, administrator MFA, tenant isolation, audit logging, and annual risk review; it says it is aligned with SOC 2 criteria and GDPR.sytel.com · read 11 Oct 2026
- Support
- Softdial Cloud is managed and supported by Sytel, with expert support described as available 24/7/365.sytel.com · read 11 Oct 2026
- Trial
- Sytel advertises a free trial for subscribers and invites visitors to request one; it does not state a trial duration on that page.sytel.com · read 11 Oct 2026
- Web workspace
- Softdial One is a browser-based workspace for agents, supervisors, and administrators that requires no software installation.sytel.com · read 11 Oct 2026
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