Swell
Swell · Holladay, Utah, USA · founded 2016
What it is
Swell provides reputation management, patient experience insights, and employee feedback tools for multi-location healthcare groups, including DSOs, MSOs, and specialty care groups. It automates review invitations, monitors reviews, and drafts on-brand responses for one-click approval. Automated patient surveys can include Net Promoter Score questions, while anonymous employee surveys can collect employee Net Promoter Score feedback. Low scores, detractor surveys, and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists review monitoring for Google, Healthgrades, and Facebook, plus integrations with healthcare systems and tools such as Dentrix, OpenDental, athenahealth, NexHealth, Zapier, HubSpot, and Salesforce. Its homepage says it connects to more than 100 EHR and practice management systems and monitors sync health in real time. Swell says it is HIPAA compliant and SOC 2 Type II certified. Plans for reputation management, patient insights, and employee insights are priced per location and include 3,000 monthly text messages and unlimited users. Pricing is on request; a free trial follows a consultation.
For and against
For
- Monitors reviews from Google, Healthgrades, and Facebook.
- Automates patient surveys and employee surveys.
- Low scores and high-risk mentions can become tickets.
- Offers review display widgets and monitoring alerts.
- Lists phone, email, and chat support.
Against
- No free plan is listed.
- Pricing is available only on request.
- Plans are priced per location.
The verdict
Swell combines reputation management with patient and employee feedback tools for healthcare groups.
Who it suits
Swell is intended for multi-location healthcare groups seeking tools for reviews, patient feedback, and employee feedback. It may suit organizations that want survey concerns routed to clinic or regional managers.
Plans and prices
Employee Experience Insights
Priced per location · 3,000 monthly text messages · Unlimited users
Read 11 Oct 2026 · swellcx.com
Online Reputation Management
Priced per location · 3,000 monthly text messages · Unlimited users
Read 11 Oct 2026 · swellcx.com
Patient Experience Insights
Priced per location · 3,000 monthly text messages · Unlimited users
Read 11 Oct 2026 · swellcx.com
On the record
- Employee feedback
- Swell offers anonymous employee surveys and employee Net Promoter Score feedback.swellcx.com · read 11 Oct 2026
- Enterprise features
- Enterprise options include Swell API access, an enterprise portal, custom onboarding, enterprise reporting, custom integrations, and listing management.swellcx.com · read 11 Oct 2026
- Escalations
- Low scores, detractor surveys, and high-risk mentions can be turned into tickets assigned to clinic or regional managers.swellcx.com · read 11 Oct 2026
- Healthcare integration coverage
- The homepage says Swell connects to more than 100 EHR and practice management systems and monitors sync health in real time.swellcx.com · read 11 Oct 2026
- Integrations
- Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce.swellcx.com · read 11 Oct 2026
- Intended users
- Swell describes itself as built for multi-location healthcare groups, including DSOs, MSOs, and specialty care groups.swellcx.com · read 11 Oct 2026
- Patient surveys
- Swell supports automated patient feedback surveys, including Net Promoter Score surveys.swellcx.com · read 11 Oct 2026
- Purpose
- Swell provides multi-location healthcare groups with reputation management, patient experience insights, and employee feedback tools.swellcx.com · read 11 Oct 2026
- Request channels
- email_and_smsswellcx.com · read 22 Sep 2026
- Review management
- The platform automates review invitations, monitors reviews, and drafts on-brand responses for one-click approval.swellcx.com · read 11 Oct 2026
- Monitoring alerts
- Yesswellcx.com · read 22 Sep 2026
- AI response assistance
- Yesswellcx.com · read 22 Sep 2026
- Review sources
- Google,Healthgrades,Facebookswellcx.com · read 22 Sep 2026
- Review display widgets
- Yesswellcx.com · read 22 Sep 2026
- Security
- Swell says it is HIPAA compliant and SOC 2 Type II certified, with U.S.-based healthcare-grade infrastructure.swellcx.com · read 11 Oct 2026
- Support
- The pricing page lists U.S.-based phone, email, and chat support, a knowledge base, and 30-minute setup and onboarding.swellcx.com · read 11 Oct 2026
- Trial
- Swell offers a free trial set up after a consultation; the page does not state a trial length.swellcx.com · read 11 Oct 2026
