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On the recordRead 12 Oct 202619 facts
Sinch Contact Pro
Sinch Contact Pro · Stockholm, Sweden · founded 2008
Plans and prices
Sinch Contact Pro
Priced on request
Pricing not listed on the product page
Read 12 Oct 2026 · sinch.com
On the record
- Chatbots
- Sinch Chatlayer is described as pre-integrated out of the box with Contact Pro.sinch.com · read 12 Oct 2026
- Cloud service
- Contact Pro runs in the cloud and is presented as a way to reduce infrastructure and maintenance costs.sinch.com · read 12 Oct 2026
- Digital channel scope
- omnichannelsinch.com · read 23 Sep 2026
- Inbound calling
- Yessinch.com · read 23 Sep 2026
- Integrations
- The product lists out-of-box integrations with Salesforce, ServiceNow, and SAP, plus RESTful APIs and an open extension framework.sinch.com · read 12 Oct 2026
- Intended users
- The product page describes Contact Pro for customer service teams and highlights agents, supervisors, and managers.sinch.com · read 12 Oct 2026
- Interaction history
- Agents can view call logs, recordings, chat transcripts, and script and survey results.sinch.com · read 12 Oct 2026
- IVR builder
- Yessinch.com · read 23 Sep 2026
- Omnichannel support
- Agents can handle inbound and outbound phone calls, email, chat, video, SMS, and messaging apps through one tool.sinch.com · read 12 Oct 2026
- Outbound campaigns
- The product supports outbound campaigns with preview, progressive, or predictive automated dialing.sinch.com · read 12 Oct 2026
- Outbound dialer
- Yessinch.com · read 23 Sep 2026
- Purpose
- Sinch Contact Pro brings calls, email, web chat, video, SMS, and messaging apps into one contact center solution.sinch.com · read 12 Oct 2026
- Routing
- Contact-attached data and skills-based routing connect customers with suitably skilled agents.sinch.com · read 12 Oct 2026
- Security certifications
- Sinch's Trust Center lists ISO 27001:2022, SOC 2 Type II, PCI, GDPR, CSA, HECVAT, and HIPAA badges, and says certifications may apply to specific products.trust.sinch.com · read 12 Oct 2026
- Security practices
- The Trust Center summary says Sinch conducts annual third-party audits and penetration testing and has a disaster recovery plan.trust.sinch.com · read 12 Oct 2026
- Supervision
- A Supervisor Dashboard web application provides real-time dashboards and alerts and lets supervisors adjust agent queue assignments, skill levels, and staffing.sinch.com · read 12 Oct 2026
- Support
- Sinch lists regional support phone numbers and weekday service hours for the Americas, EMEA, Singapore, and Melbourne.sinch.com · read 12 Oct 2026
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