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Shop Boss
2035 Lakeside Center Way, Suite 100, Knoxville, TN 37922, United States
What it is
Shop Boss is web-based management software for automotive repair businesses, bringing shop operations together in one system. All pricing packages include unlimited repair orders and users, two-way text and email, parts ordering, reporting and workflows, vehicle lookup and history, technician view, and VIN scanning and license decoding. BOSS Inspect lets technicians use a smartphone or tablet to show customers needed repairs, send inspection reports, and keep records and updates. BOSS Board provides real-time insights, reports, customizable KPI boards, and comparisons of current and past performance. Shops can order parts from local suppliers and tires from national distributors through the system. BOSS Pay supports Venmo and PayPal for eligible Text-to-Pay customers, remote Text-to-Pay, and consumer financing; transaction fees apply to embedded payment processing. Surcharging is not permissible in Connecticut, Massachusetts, and New York, according to Shop Boss. The service runs on Android, iOS, and the web and is described as working without downloads or updates. It is paid with no free plan; Gold costs $179 a month when billed annually.
For and against
For
- Unlimited repair orders and users across packages.
- Includes digital inspections and estimate approvals.
- Supports parts and tire ordering.
- Available on Android, iOS, and web.
Against
- No free plan.
- Gold costs $179 a month billed annually.
- Embedded payment processing has transaction fees.
- Surcharging is restricted in three listed states.
The verdict
Shop Boss brings repair orders, inspections, parts, reporting, and vehicle records into a web-based system. Its paid starting price is $179 a month billed annually, and embedded payment processing carries transaction fees.
Who it suits
It suits auto repair, collision, heavy-duty truck, RV, tire, powersports or marine repair shops, and fleet management services. Businesses should consider its annual starting price and payment restrictions when evaluating it.
Plans and prices
Gold
Calendars & appointments · Inventory/vendor management · Embedded payment processing · Canned jobs/sublets
Read 15 Oct 2026 · shopboss.net
Platinum
Everything in Gold · Labor guides with diagrams/procedures · BI dashboard · Digital inspections
Read 15 Oct 2026 · shopboss.net
Premier
Everything in Platinum · Responsive website · Website maintenance/design · Monthly digital reporting
Read 15 Oct 2026 · shopboss.net
Premier Plus
Everything in Premier · 24/7 online booking · Custom scheduling rules · Automated reminders
Read 15 Oct 2026 · shopboss.net
CRM + Online Service Scheduler
automated customer communication · service reminders · custom offers · online scheduling
Read 8 Oct 2026 · shopboss.net
Customer & Vehicle Data Transfer
customer and vehicle data transfer
Read 8 Oct 2026 · shopboss.net
Customer, Vehicle, Repair History & Inventory Data Transfer
customer, vehicle, repair history, and inventory data transfer
Read 8 Oct 2026 · shopboss.net
On the record
- API
- Shop Boss exposes a REST API returning JSON for customers, vehicles, repair orders, appointments, employees, parts, suppliers, quotes, inspections, and related records.docs.shopboss.io · read 15 Oct 2026
- API authentication
- API access requires a support-issued API key sent as a Bearer token, with endpoint permissions assigned to each key.docs.shopboss.io · read 15 Oct 2026
- API documentation depth
- Documentation includes an introductory guide, versioning, environments, authentication, rate limiting, error responses, and a reference with client examples for Shell, Ruby, Node.js, PHP, and Python.docs.shopboss.io · read 15 Oct 2026
- API environments
- The documentation lists production at api.shopboss.io and a development environment at dev.shopboss.io with separate development documentation.docs.shopboss.io · read 15 Oct 2026
- API limits
- The documented default limit is 500 calls per minute in production and 100 calls per minute in staging, with HTTP 429 responses when exceeded.docs.shopboss.io · read 15 Oct 2026
- Changelog
- The October 6, 2026 release added Publish RO, parts bin and notes fields, global phone lookup for quotes, and fixes for iPad printing, video playback, inspections, and storage fees.feedback.shopbosspro.com · read 15 Oct 2026
- Company founded and headquarters
- CB Insights lists Shop Boss as founded in 2012 and headquartered at 9915 Businesspark Avenue, Suite C, San Diego, California 92131.cbinsights.com · read 15 Oct 2026
- Company identity
- The Shop Boss privacy policy identifies CSB Technologies, a Vehlo Purchaser, LLC entity, as owner and operator.shopboss.net · read 15 Oct 2026
- Customer communications
- Shop Boss supports internal chat, customer texting for updates and estimates, and payment-linked messaging.shopboss.net · read 15 Oct 2026
- Customer portal
- The password-protected portal presents inspections, invoices, photos, messages, updates, service schedules, and payment access.shopboss.net · read 15 Oct 2026
- Dashboard
- BOSS Board provides customizable KPI boards, real-time insights, reports, and current-versus-past comparisons.shopboss.net · read 15 Oct 2026
- Data migration
- The pricing page lists over 130 built-in data transfer integrations and paid customer/vehicle or broader history and inventory transfer options.shopboss.net · read 8 Oct 2026
- Digital inspections
- BOSS Inspect lets technicians perform inspections on phones or tablets, send reports, retain records, and show customers recommended repairs.shopboss.net · read 15 Oct 2026
- Free trial
- The vendor offers a free trial but requires a form and meeting to complete trial setup; no duration is stated.go.shopboss.net · read 15 Oct 2026
- Inspections
- BOSS Inspect lets technicians use a smartphone or tablet to show customers needed repairs, send inspection reports, and keep records and updates.shopboss.net · read 8 Oct 2026
- Integrations
- The product advertises parts and labor-guide integrations, DVI connections to guides/parts/inventory, tire ordering, CARFAX, Kukui, and EService Intelligence connections.shopboss.net · read 15 Oct 2026
- Limit: accounting and inventory
- A Capterra reviewer says the product lacks sufficient accounts-payable and inventory controls.capterra.com · read 15 Oct 2026
- Limit: mobile performance
- A Capterra reviewer says the mobile app can lag or crash occasionally.capterra.com · read 15 Oct 2026
