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Shop-Ware
San Francisco, California, United States
What it is
Shop-Ware is cloud-based management software for automotive repair shops. Its tools cover estimates, work orders, performance tracking, and workflow optimization. Digital Vehicle Experience supports inspections with photos, videos, and notes shared with customers, along with live chat and text messaging for communication and repair approvals.
Parts inventory tools track status in real time, while the Native Parts Catalog provides fitment, pricing, and availability across vendors. The AI Parts Matrix uses sales data and desired profit margins to optimize parts pricing. Shop-Ware integrates with parts providers including PartsTech, WORLDPAC, RepairLink, Nexpart, and MyPlaceforParts, and supports QuickBooks Online syncing. Platforms include Android, iOS, web, and API access; API Connections are listed in Pro. The company says customers receive a dedicated Customer Success Specialist and onboarding averages 30 days. Startup costs $279/mo monthly or $251/mo billed annually. No free plan or free trial is listed, though a personalized 15-minute demo is offered. Data migration fees may apply, an Accounting Link integration fee applies, and transaction fees apply when using Shop-Ware Payments.
For and against
For
- Digital inspections share photos, videos, and notes
- Parts status is tracked in real time
- Supports QuickBooks Online syncing
- Includes a dedicated Customer Success Specialist
- Available on Android, iOS, web, and API
Against
- Startup costs $279/mo monthly
- Data migration fees may apply
- Shop-Ware Payments transaction fees apply
The verdict
Shop-Ware brings repair-shop workflows, parts management, and customer communication together. Consider its listed plan costs and possible additional fees when evaluating fit.
Who it suits
It is designed for independent auto repair shops, family-owned garages, and multi-shop organizations that need estimating, work-order, parts, and customer communication tools.
Plans and prices
CRM + Online Service Scheduler
Automated customer communication · Service reminders · Custom offers and promotions · Online scheduling built into your website
Read 7 Oct 2026 · shop-ware.com
Startup
Unlimited users · AI Parts Matrix · DVX · Maintenance Builder
Read 7 Oct 2026 · shop-ware.com
Pro
Everything in Startup · Unlimited Two-Way Texting · MOTOR Labor Guide · Native Parts Catalog
Read 7 Oct 2026 · shop-ware.com
Master
Everything in Pro · Business Analytics Suite · Monthly Inventory Value & Gross Profit Tracking · Coaching Dashboards for Leading Coaching Groups
Read 7 Oct 2026 · shop-ware.com
Ultimate+
Everything in Master · High Performance Website · Search Engine Optimization · Google Ads Enablement
Read 7 Oct 2026 · shop-ware.com
On the record
- API
- The Pro plan lists API Connections among its included features.shop-ware.com · read 7 Oct 2026
- Communication
- The Digital Vehicle Experience includes live chat and text messaging to support customer communication and repair approvals.shop-ware.com · read 7 Oct 2026
- Demo
- The pricing FAQ offers a free, personalized 15-minute demo; it does not state that a free trial is available.shop-ware.com · read 7 Oct 2026
- Digital inspections
- Its Digital Vehicle Experience supports digital vehicle inspections with photos, videos, and notes shared with customers.shop-ware.com · read 7 Oct 2026
- Integrations
- Shop-Ware says it integrates with parts providers including PartsTech, WORLDPAC, RepairLink, Nexpart, and MyPlaceforParts, and supports QuickBooks Online syncing.shop-ware.com · read 7 Oct 2026
- Notable fees
- Data migration fees may apply, an Accounting Link integration fee applies, and transaction fees apply when using Shop-Ware Payments.shop-ware.com · read 7 Oct 2026
- Parts management
- Parts inventory tools track parts status in real time, while the Native Parts Catalog provides fitment, pricing, and availability across vendors.shop-ware.com · read 7 Oct 2026
- Parts pricing
- The AI Parts Matrix optimizes parts pricing using sales data and desired profit margins.shop-ware.com · read 7 Oct 2026
- Payment security
- The privacy policy says Shop-Ware does not store or collect payment card details and that its payment processors adhere to PCI-DSS standards.shop-ware.com · read 7 Oct 2026
- Product
- Shop-Ware is cloud-based automotive repair shop management software designed for the automotive aftermarket.shop-ware.com · read 7 Oct 2026
- Security
- Shop-Ware's privacy policy says it uses commercially acceptable means to protect personal data but cannot guarantee absolute security.shop-ware.com · read 7 Oct 2026
- Support and onboarding
- Shop-Ware says customers receive a dedicated Customer Success Specialist and that onboarding averages 30 days.shop-ware.com · read 7 Oct 2026
- Target customers
- Shop-Ware says it is built for independent auto repair shops, family-owned garages, and multi-shop organizations.shop-ware.com · read 7 Oct 2026
- Workflow
- The platform provides estimating, work-order creation, real-time performance tracking, and workflow optimization tools.shop-ware.com · read 7 Oct 2026
