Shopmonkey

Plans and prices

Every plan, in full

On the record

API

Shopmonkey exposes REST APIs for Customers, Orders, Users, Vehicles and Inventory, with request contracts documented for data creation and updates.support.shopmonkey.io · read 15 Oct 2026

API authentication

Developers create API keys/tokens and are directed to shopmonkey.dev for authentication and endpoint details.support.shopmonkey.io · read 15 Oct 2026

Browser support

Supported browsers are current stable Chrome, Firefox and Safari; other browsers are unsupported.support.shopmonkey.io · read 15 Oct 2026

Company founding

Shopmonkey says founder Ashot Iskandarian started the company in 2016.shopmonkey.io · read 15 Oct 2026

Company headquarters and size

LinkedIn lists Morgan Hill, California headquarters and a 51–200 employee company size.linkedin.com · read 15 Oct 2026

CRM

The product supports appointment confirmations and reminders and offers CRM Essentials for online reputation and customer marketing.shopmonkey.io · read 30 Sep 2026

Customer communications

The platform provides two-way text and email, estimate approvals, online payments, appointment reminders and reusable message templates.shopmonkey.io · read 15 Oct 2026

Digital inspections

Digital vehicle inspections use templates attached to repair orders and let technicians capture photos, videos and notes for customer review and approval.shopmonkey.io · read 15 Oct 2026

Documentation

The help center contains product guides, training resources, integration articles, release notes, FAQs and role-based Shopmonkey Academy courses.support.shopmonkey.io · read 15 Oct 2026

Estimates

The estimate module supports parts and labor lookups, VIN/license-plate scans, canned services, two-way messaging and digital approvals.shopmonkey.io · read 15 Oct 2026

Estimates and payments

Users can send digital estimates and invoices by text or email and accept payments online or in person.shopmonkey.io · read 30 Sep 2026

Funding

LinkedIn says Shopmonkey has raised $110 million backed by Index Ventures and Bessemer Venture Partners.linkedin.com · read 15 Oct 2026

Integrations

Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink.support.shopmonkey.io · read 15 Oct 2026

Inventory and purchasing

Shopmonkey tracks inventory and purchase orders and supports parts procurement through PartsTech, Nexpart and RepairLink.support.shopmonkey.io · read 15 Oct 2026

Licence

The terms grant a limited, non-exclusive, non-transferable SaaS access licence and mention third-party open-source components; Shopmonkey itself is proprietary.shopmonkey.io · read 15 Oct 2026

Limit: bugs and stability

Reviewers report lag, downtime, crashes, app errors and glitches after updates, including problems with inspections and uploads.g2.com · read 15 Oct 2026

Limit: feature gaps

Reviewers mention missing barcode printing, limited technician permissions, weak reporting, duplicate customers and incomplete messaging features.g2.com · read 15 Oct 2026

Limit: pricing

Review summaries repeatedly say Shopmonkey can be expensive for small shops or compared with older entry-level systems.getapp.com · read 15 Oct 2026

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