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On the recordRead 9 Oct 202619 facts
Sharyx CareAI
On the record
- Analytics
- Its analytics dashboard tracks average handle time (AHT), customer satisfaction (CSAT), and first-call resolution (FCR).sharyx.com · read 9 Oct 2026
- Channels
- The page describes unified voice, WhatsApp, and email support.sharyx.com · read 5 Oct 2026
- Compliance
- SharyX’s compliance page lists real-time do-not-call checking, consent tracking, calling-time restrictions, and audit trails.sharyx.com · read 5 Oct 2026
- Compliance support
- SharyX says it offers compliance support for DPDP in India, PDPA in Malaysia, and UAE TDRA regulations.sharyx.com · read 9 Oct 2026
- Escalation and sentiment
- The product identifies frustrated customers for priority handling and can hand complex issues to human agents.sharyx.com · read 9 Oct 2026
- Helpdesk integrations
- The page names Zoho Desk, Freshdesk, and Salesforce integrations.sharyx.com · read 5 Oct 2026
- Industries
- Listed industries include banking, telecom, e-commerce, SaaS, insurance, utilities, and education.sharyx.com · read 9 Oct 2026
- Integrations
- The page lists Zoho Desk, Freshdesk, Salesforce, HubSpot, Zendesk, Twilio, Slack, Zapier, Google Calendar, and Exotel.sharyx.com · read 9 Oct 2026
- Languages
- The product page describes its voice AI as multilingual and accent-aware.sharyx.com · read 9 Oct 2026
- Other integrations
- The page also lists Salesforce, HubSpot, Zendesk, Twilio, Slack, Zapier, Google Calendar, and Exotel.sharyx.com · read 5 Oct 2026
- Purpose
- Sharyx CareAI is a 24/7 AI voice customer support agent for inbound and outbound calls that handles FAQs, complaints, escalations, and ticket creation.sharyx.com · read 9 Oct 2026
- Security and deployment
- SharyX says enterprise customers can use dedicated infrastructure, SSO integration, and a private-cloud deployment option for sensitive sectors such as banking and healthcare.sharyx.com · read 9 Oct 2026
- Support channels
- The product page describes unified support across voice, WhatsApp, and email.sharyx.com · read 9 Oct 2026
- Support tasks
- Listed use cases include policy explanations, complaint registration, L1 and L2 troubleshooting, live-agent escalation, and feedback and NPS collection.sharyx.com · read 5 Oct 2026
- Ticket handling
- The product page says CareAI can create and update support tickets automatically.sharyx.com · read 5 Oct 2026
- Ticketing
- CareAI creates and updates support tickets automatically.sharyx.com · read 9 Oct 2026
- Trial
- The page offers 25 minutes free to try its AI voice agent and says no credit card is required.sharyx.com · read 9 Oct 2026
- Use cases
- Listed use cases include policy explanations, complaint registration, ticket creation, L1 and L2 troubleshooting, live-agent escalation, and feedback and NPS collection.sharyx.com · read 9 Oct 2026
