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BOTfriends AI Voicebot
BOTfriends AI Voicebot · Würzburg and Munich, Germany · founded 2017
What it is
BOTfriends AI Voicebot answers customer service calls around the clock and handles recurring tasks such as order-status requests, address changes, and password resets. It can interpret freely phrased requests, retrieve customer data, check permissions, and perform multi-step processes during a call. Specialized agents coordinate work such as triage, authentication, process handling, and knowledge retrieval. The voicebot supports more than 100 languages and offers over 500 voices. It connects to SIP, PSTN, and existing PBX telephony systems through open interfaces, and named business systems include Salesforce, HubSpot, Microsoft Dynamics, SAP, NetSuite, Zendesk, and Freshdesk. Anonymous conversation analysis can report common concerns, customer satisfaction, and process weaknesses. BOTfriends says data is encrypted and stored exclusively on German or European servers, and that the platform meets GDPR and EU AI Act requirements. BOTfriends X is cloud-only, although a webhook connecting customer systems can be hosted on premise. A 14-day trial ends automatically and requires no credit card. The Pilot plan starts at €500/mo; the maker describes the trial as intended for companies handling at least 2,500 monthly inquiries.
For and against
For
- Handles calls around the clock.
- Supports more than 100 languages and 500 voices.
- Connects with SIP, PSTN, and existing PBX systems.
- 14-day trial ends automatically without a credit card.
Against
- BOTfriends X is cloud-only.
- Pilot starts at €500/mo.
- Trial is intended for companies handling at least 2,500 monthly inquiries.
The verdict
BOTfriends AI Voicebot is built for automating multi-step service calls and connecting them to customer systems. Its cloud-only platform and €500/mo Pilot starting price are important constraints to consider.
Who it suits
The voicebot suits companies seeking to automate customer service calls across multiple channels, especially those handling at least 2,500 monthly inquiries. It can fit teams using supported telephony and business systems.
Plans and prices
Free of charge
full platform access · expert sparring · Voice, Chat and Email testing · own AI knowledge base
Read 21 Oct 2026 · botfriends.de
Pilot
first use-case validation · core-system integration · interface and IT-security review · controlled tests
Read 21 Oct 2026 · botfriends.de
BOTfriends X
full BFX infrastructure · dedicated project management · sprint expert capacity · Agent Operator training
Read 21 Oct 2026 · botfriends.de
Platform trial
Full platform access · No credit card required · Ends automatically
Read 2 Oct 2026 · botfriends.de
On the record
- Analytics
- The platform provides anonymized conversation analysis covering recurring concerns, satisfaction and process weaknesses.botfriends.de · read 21 Oct 2026
- API and extensibility
- The vendor describes APIs, SIP trunking, webhooks and custom integrations for connecting customer systems.botfriends.de · read 21 Oct 2026
- Authentication
- An authentication agent can identify callers using customer numbers or other verification data before sensitive actions.botfriends.de · read 21 Oct 2026
- Backend actions
- Process agents can read and update CRM or ERP records during an active call.botfriends.de · read 21 Oct 2026
- Business integrations
- Named integrations include Salesforce, HubSpot, Microsoft Dynamics, SAP, NetSuite, Zendesk, Freshdesk and Salesforce Service Cloud.botfriends.de · read 21 Oct 2026
- Channels
- The pricing comparison lists chat, phone, email, WhatsApp, Facebook Messenger, Instagram, Slack and Microsoft Teams channels.botfriends.de · read 21 Oct 2026
- Company
- BOTfriends GmbH is based in Würzburg and Munich, Germany.botfriends.de · read 2 Oct 2026
- Company founding
- LinkedIn lists BOTfriends as founded in 2017.linkedin.com · read 21 Oct 2026
- Company headquarters
- LinkedIn lists Würzburg, Germany as headquarters; BOTfriends' own company page also names Munich.linkedin.com · read 21 Oct 2026
- Company legal name
- The legal entity is BOTfriends GmbH.crunchbase.com · read 21 Oct 2026
- Company registration
- Dealroom lists company register number HRB 13732 in Würzburg.app.dealroom.co · read 21 Oct 2026
- Company size
- LinkedIn lists 11–50 employees and displays 27 employee profiles.linkedin.com · read 21 Oct 2026
- Data protection
- BOTfriends states that data is encrypted and stored exclusively on German or European servers, and that the platform meets GDPR and EU AI Act requirements.botfriends.de · read 2 Oct 2026
- Developer documentation
- The public BOTfriends X documentation describes the product as a platform for building, optimizing and scaling voicebots and chatbots.docs.botfriendsx.com · read 21 Oct 2026
- Funding
- Crunchbase lists one non-equity assistance round associated with Google for Startups; the amount is not publicly shown.crunchbase.com · read 21 Oct 2026
- Hosting and compliance
- BOTfriends states that customer data is encrypted, processed on German or European servers, GDPR compliant and aligned with the EU AI Act.botfriends.de · read 21 Oct 2026
- Hosting limit
- BOTfriends X is offered as a cloud-only platform; the page says a webhook for connecting customer systems can be hosted on premise.botfriends.de · read 2 Oct 2026
- Human handoff
- When the bot cannot resolve an issue, it can transfer the caller to a human agent with the conversation context.botfriends.de · read 2 Oct 2026
