Floo AI Customer Support Agent

Plans and prices

Every plan, in full

On the record

After-hours support

Floo describes 24/7 voice availability for nights, weekends, and surges, with support for more than 20 languages.flooai.com · read 3 Oct 2026

Company

Floo describes itself as an AI customer-acquisition platform built inside VLMS Global and lists Pune and Mumbai as locations.flooai.com · read 3 Oct 2026

Company history

The company timeline says VLMS Global was founded in 2014, Floo entered private beta in 2024, and Floo publicly launched in 2026.flooai.com · read 3 Oct 2026

Compliance status

Floo lists GDPR as compliant, HIPAA as aligned with a BAA available on Enterprise, SOC 2 Type II as in progress, and ISO 27001 as a roadmap target.flooai.com · read 3 Oct 2026

Customer support use

Floo says it automates routine Tier-1 support calls and prepares human agents with context for calls needing escalation.flooai.com · read 3 Oct 2026

Data encryption

Floo states that it encrypts data in transit with TLS 1.2+ and at rest with AES-256, and assigns per-tenant encryption keys and isolated indexes.flooai.com · read 3 Oct 2026

Data use and retention

Floo says customer call audio, transcripts, and knowledge bases are not used to train shared models, and retention can be configured down to hours with scheduled or on-demand deletion.flooai.com · read 3 Oct 2026

Integrations

The customer support page lists native integrations with Zendesk, Intercom, Freshdesk, and Salesforce; Floo's integrations page says customers can request additional integrations during private beta.flooai.com · read 3 Oct 2026

Knowledge base answers

Agents can retrieve answers from connected help centers, product documentation, internal wikis, URLs, documents, and databases, with cited sources and confidence-based fallback to a human.flooai.com · read 3 Oct 2026

Ticket routing

The support agent identifies caller intent, captures the issue, routes it to a queue, can auto-create a ticket at call end, and can flag escalations by sentiment.flooai.com · read 3 Oct 2026

Trial credits and billing

Every workspace starts with about 50 minutes of free conversation credits, with no card required to sign up; usage is billed per minute and charged per second.flooai.com · read 3 Oct 2026

Usage controls

The pricing FAQ says customers can set a monthly hard cap per agent, and voicemail-detected hangups under three seconds are not charged.flooai.com · read 3 Oct 2026

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