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On the recordRead 7 Oct 202614 facts
Service Pro
Milwaukee, Wisconsin, United States
Plans and prices
Service Pro
Priced on request
Customized pricing · no minimum user count · optional add-on modules
Read 7 Oct 2026 · msidata.com
On the record
- API access
- Using the Service Pro API requires purchasing a Service Pro API Connector license from MSI.msidata.com · read 7 Oct 2026
- Customers
- The product is described as purpose-built for equipment-centric service organizations, including companies maintaining equipment such as onsite power generators and heavy equipment.msidata.com · read 7 Oct 2026
- Dispatch
- Its dispatch software helps businesses assign technicians to work orders, manage job status updates in real time, and keep customers informed.msidata.com · read 7 Oct 2026
- Implementation
- Implementation fees cover consulting, provisioning, training, and may include integration with internal systems such as ERP, CRM, HR, or IoT systems.msidata.com · read 7 Oct 2026
- Integrations
- The mobile app can integrate with systems including QuickBooks, NetSuite, and Viewpoint.msidata.com · read 7 Oct 2026
- Mobile app
- The native mobile app supports iOS, Android, and Windows devices, including offline work.msidata.com · read 7 Oct 2026
- Mobile capabilities
- Technicians can access work orders, customer and asset history, contract and warranty coverage, and record labor, parts, photos, and signatures in the mobile app.msidata.com · read 7 Oct 2026
- Purpose
- Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment.msidata.com · read 7 Oct 2026
- Scheduling
- Dispatchers can use a color-coded, drag-and-drop scheduler and filter technicians by location, skill level, and certification.msidata.com · read 7 Oct 2026
- Security and hosting
- The subscription includes access to a secure, hosted cloud environment.msidata.com · read 7 Oct 2026
- Support
- The subscription includes ongoing dedicated support and account management.msidata.com · read 7 Oct 2026
- Trial
- The company says it has offered free trials when they make sense for a customer's evaluation process; customers are directed to contact sales.msidata.com · read 7 Oct 2026
- Work orders
- The software converts service calls into work orders and supports call-to-quote and call-to-order conversions.msidata.com · read 7 Oct 2026
