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Sentriment
Milan, Italy
What it is
Sentriment analyzes feedback from reviews, tickets, surveys, and sales calls, grouping it into themes and showing the monthly recurring revenue associated with each theme. Listed feedback sources include a widget, REST API, CSV, App Store, Intercom, and Zendesk. It deduplicates submissions and attaches source quotes to themes. User health scores use feedback tone and weight, and the site says scores sync to Mixpanel and Amplitude. Teams can ask plain-language questions across sources; answers include cited quotes, and tracked questions can rerun on a schedule. Workflow options include Slack and email alerts, GitHub and Linear issue filing, daily digests, API access, and webhooks. Sentriment says names, emails, phone numbers, and card numbers are redacted before storage, and raw feedback text does not reach its database. Data is hosted in the EU, with the database in Frankfurt, and encrypted in transit and at rest. The Free plan costs €0 and has a hard limit of 100 items per month. Starter costs €49 a month. The product is intended for SaaS product, support, and growth teams.
For and against
For
- Groups feedback by meaning and attaches source quotes.
- Shows reported MRR for feedback themes.
- Answers questions with cited quotes from feedback.
- Redacts specified personal and card details before storage.
- Data is hosted in the EU and encrypted in transit and at rest.
Against
- The Free plan is limited to 100 items per month.
- There is no free trial.
- SOC 2 is on the roadmap.
- Paid plans charge extra after included item limits.
The verdict
Sentriment links feedback themes with reported MRR and offers question answering and workflow integrations. The Free plan has a 100-item monthly cap, so teams should review plan limits against their expected volume.
Who it suits
Sentriment is intended for SaaS product, support, and growth teams that want to organize customer feedback and connect themes to reported revenue. Its question-answering and workflow features may also suit teams coordinating follow-up across product and support tools.
Plans and prices
Free
100 items / month · 1 seat
Read 29 Sep 2026 · sentriment.com
Starter
1,000 items / month · then €0.06 per extra item · unlimited seats
Read 29 Sep 2026 · sentriment.com
Growth
10,000 items / month · then €0.04 per extra item · unlimited seats
Read 29 Sep 2026 · sentriment.com
Scale
40,000 items / month · then €0.025 per extra item · unlimited seats
Read 29 Sep 2026 · sentriment.com
Enterprise
Beyond 40k items · custom volume · SSO · DPA
Read 29 Sep 2026 · sentriment.com
On the record
- AI data use
- The site says customer data is never used to train third-party models and each AI output records the model and prompt version.sentriment.com · read 29 Sep 2026
- Compliance limit
- The site says SOC 2 is on the roadmap and its GDPR architecture is live.sentriment.com · read 29 Sep 2026
- Feedback sources
- The site lists a widget, REST API, CSV, App Store, Intercom and Zendesk as feedback channels.sentriment.com · read 29 Sep 2026
- Health scores
- User health scores use the tone and weight of feedback, and the site says scores sync to Mixpanel and Amplitude.sentriment.com · read 29 Sep 2026
- Hosting and security
- The site says data is hosted in the EU, with the database in Frankfurt, and data is encrypted in transit and at rest.sentriment.com · read 29 Sep 2026
- Intended users
- The product is for SaaS product, support and growth teams.sentriment.com · read 29 Sep 2026
- Open beta
- Sentriment says all features are free during open beta, with 30 days' notice before billing starts and a 50% discount on the first year for beta workspaces.sentriment.com · read 29 Sep 2026
- PII handling
- The site says names, emails, phone numbers and card numbers are redacted before storage, and raw feedback text never reaches the database.sentriment.com · read 29 Sep 2026
- Plan limits
- The Free plan has a hard limit of 100 items per month; the site says the first 1,000 imported items are free on every plan and backfills do not count toward monthly caps.sentriment.com · read 29 Sep 2026
- Purpose
- Sentriment analyzes reviews, tickets, surveys and sales calls, groups feedback into themes, and shows the monthly recurring revenue behind each theme.sentriment.com · read 29 Sep 2026
- Question answering
- Users can ask plain-language questions across feedback sources; answers include cited quotes and tracked questions rerun on a schedule.sentriment.com · read 29 Sep 2026
- Support
- Scale includes priority support, while Enterprise includes dedicated support.sentriment.com · read 29 Sep 2026
- Theme analysis
- Feedback is deduplicated and grouped by meaning into themes, with reported MRR and source quotes attached.sentriment.com · read 29 Sep 2026
- Workflow integrations
- Sentriment lists Slack and email alerts, GitHub and Linear issue filing, daily digests, API access and webhooks.sentriment.com · read 29 Sep 2026
