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RightResponse AI
Jacksonville, Florida, United States
What it is
RightResponse AI is a web platform for review requests, review replies, customer-feedback analysis, competitor intelligence, and Google Maps visibility tracking. Its AI responder uses approved company, brand, and location information to plan, write, and check responses. Requests can start through email, SMS, employee QR codes, Zapier, in-app workflows, or Google Sheets. Voice of Customer and sentiment analysis identify recurring strengths and problems by topic while linking findings to review evidence. Competitor tools compare feedback, ratings, review volume, response activity, and local competitors. The responder supports more than 60 languages and more than 100 review platforms. Safety agents identify protected health information and personally identifiable information for exclusion from public replies. Plans start at $10 a month, with a seven-day trial and no free plan. SMS requests are limited to the United States and Canada and add charges.
For and against
For
- AI-assisted review responses
- Requests through multiple channels
- Topic-level sentiment analysis
- Supports 60+ languages
- Competitor and Maps tracking
Against
- No free plan
- SMS limited to United States and Canada
- SMS incurs additional charges
- Unused add-on capacity expires after the following month
The verdict
RightResponse AI combines review operations, response assistance, sentiment analysis, and competitor tracking. Its trial and plans offer entry points, but SMS limits and extra charges matter for some teams.
Who it suits
It suits businesses, local teams, multi-location organizations, enterprises, franchisors, and agencies managing online reputation.
Plans and prices
PAYGO
buy usage credits · most Pro features · review responses, requests, surveys, map rank tracking and competitor analysis
Read 1 Oct 2026 · rightresponseai.com
Core
100 review responses/month · 1,000 email requests · auto-generate and auto-publish · basic dashboard
Read 1 Oct 2026 · rightresponseai.com
Pro
200 review responses/month · 2,000 email requests + 200 SMS · AI review requests · map rank tracking and competitor analysis
Read 1 Oct 2026 · rightresponseai.com
Pro+
500 review responses/month · 5,000 email requests + 500 SMS · advanced automation · competitor Voice of Customer
Read 1 Oct 2026 · rightresponseai.com
Agency
white-label portal · client permissions · bulk workflows · agency reporting
Read 1 Oct 2026 · rightresponseai.com
Enterprise
multiple brands and regions · advanced analytics · API access and integrations · custom reporting
Read 1 Oct 2026 · rightresponseai.com
On the record
- Add-on expiration
- Unused recurring add-on capacity expires after the following month.rightresponseai.com · read 1 Oct 2026
- AI responder
- Its message-informed AI responder uses a multi-stage agent process to plan, write, and check review responses using approved company, brand, and location information.rightresponseai.com · read 1 Oct 2026
- Competitor intelligence
- Competitor analysis compares customer feedback, ratings, review volume, response activity, and local competitors, while Google Maps Rank Tracker measures search visibility.rightresponseai.com · read 1 Oct 2026
- Data subprocessors
- RightResponse AI lists Microsoft Azure, Insight Results Solutions, OpenAI, Anthropic, Twilio SendGrid, and Retool as subprocessors, with primary processing locations in the United States or India.rightresponseai.com · read 1 Oct 2026
- Free trial
- The trial lasts 7 days, includes 1,000 usage credits and most Pro features, and requires no credit card.rightresponseai.com · read 1 Oct 2026
- Integrations
- Review Requester accepts customer information through supported Zapier workflows, a RightResponse Google Sheet, or direct entry, and enterprise plans provide API access and integrations.rightresponseai.com · read 1 Oct 2026
- Language and source coverage
- The responder supports more than 60 languages and more than 100 review platforms.rightresponseai.com · read 1 Oct 2026
- Product purpose
- RightResponse AI is a review and reputation management platform for requesting reviews, responding to reviews, analyzing customer feedback, comparing competitors, and tracking Google Maps visibility.rightresponseai.com · read 1 Oct 2026
- Review requests
- Review requests can use email, SMS, employee QR codes, Zapier, in-app workflows, and Google Sheets.rightresponseai.com · read 1 Oct 2026
- Sensitive-data protection
- Dedicated safety agents identify protected health information and personally identifiable information so sensitive details can be kept out of public responses.rightresponseai.com · read 1 Oct 2026
- SMS limitation
- SMS review requests are available in the United States and Canada only and incur additional charges.rightresponseai.com · read 1 Oct 2026
- Support and managed service
- Customers can contact RightResponse AI by email or phone, book a demo with a co-founder, or use its Done For You review-management service.rightresponseai.com · read 1 Oct 2026
- Target customers
- The platform serves businesses and local teams, multi-location organizations typically operating 25–200 locations, enterprises and franchisors with 200+ locations, and agencies.rightresponseai.com · read 1 Oct 2026
- Voice of Customer
- Voice of Customer and sentiment analysis identify recurring strengths and problems at the topic level and keep findings connected to review evidence.rightresponseai.com · read 1 Oct 2026
