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On the recordRead 11 Oct 202617 facts
Sangoma CX
Plans and prices
Sangoma CX
$129a month
Contact center platform; AI service overage charges may apply
Read 11 Oct 2026 · sangoma.com
On the record
- Agent tools
- The product lists call recordings, speech analytics, agent coaching, callback management, proactive alerts, and real-time monitors.sangoma.com · read 11 Oct 2026
- AI
- AI integrations include Google Dialogflow chatbots, speech transcription and summaries, and generative AI suggestions for message grammar, tone, and length.sangoma.com · read 11 Oct 2026
- AI charges
- The product page says overage charges may apply and Google and OpenAI services are not covered by the CX subscription fee.sangoma.com · read 11 Oct 2026
- Channels
- Its listed channels include voice, email, web chat, WhatsApp, and Telegram.sangoma.com · read 11 Oct 2026
- Digital channel scope
- omnichannelsangoma.com · read 22 Sep 2026
- Inbound calling
- Yessangoma.com · read 22 Sep 2026
- Integrations
- The page lists Salesforce CRM integration and API integrations.sangoma.com · read 11 Oct 2026
- Intended users
- Sangoma describes CX as a solution for contact centers of any size.sangoma.com · read 11 Oct 2026
- IVR builder
- Yessangoma.com · read 22 Sep 2026
- Licensing
- Sangoma describes the licensing as flexible and directs prospective customers to contact sales for tailored plans.sangoma.com · read 11 Oct 2026
- Outbound dialer
- Yessangoma.com · read 22 Sep 2026
- Price term
- Sangoma’s product guide says month-to-month contracts are available.sangoma.com · read 11 Oct 2026
- Product
- Sangoma CX is a cloud-native contact center suite for managing inbound interactions across voice, email, SMS, web chat, and social messaging, plus outbound call campaigns.sangoma.com · read 11 Oct 2026
- Reporting
- Reports cover queues, groups, SLAs, customer satisfaction, agent performance and activity, custom alerts, and traffic analysis.sangoma.com · read 11 Oct 2026
- Routing
- It routes calls by priority, agent skills, and caller preferences, with prioritized queuing, queue callback, and multiple ring strategies.sangoma.com · read 11 Oct 2026
- Security
- The product page lists end-to-end encryption and HIPAA compliance.sangoma.com · read 11 Oct 2026
- Paid from
- 129sangoma.com · read 22 Sep 2026
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