- Home
- Field Service Management Software
- ReachOut Suite
ReachOut Suite
ReachOut Suite · White Plains, New York, United States · founded 2003
What it is
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its mobile apps for Android and iOS let technicians view job and customer details, check asset history, track hours, capture and tag images, use forms and checklists, and create invoices. Technicians can record field data offline and prepare invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, and multi-agent work orders. Customers can make payments online or offline using links, Customer Hub, or QR codes. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API for connecting external applications; API access requires a secret token. It runs on Android, iOS, and the web. The free plan allows 25 jobs, while Standard allows 250; Premium and Ultimate list unlimited jobs. All features are available in a 7-day trial without a credit card, but upgrading during the trial starts billing immediately. The pricing note lists paid plans from $9/user/mo.
For and against
For
- Technicians can capture field data offline.
- Includes scheduling, dispatch, job tracking, and inventory tools.
- Supports recurring jobs and route optimization.
- Payments can be accepted online or offline.
- Integrates with QuickBooks Online and Xero.
Against
- Free plan is limited to 25 jobs.
- Standard plan is limited to 250 jobs.
- Upgrading during the trial starts billing immediately.
The verdict
ReachOut Suite brings office workflows, technician tools, and customer payment options into one field-service platform. Check the plan job limits against your workload and note that upgrading during the trial starts billing immediately.
Who it suits
ReachOut Suite suits field-service businesses such as HVAC, installation, landscaping, appliance repair, and contracting teams that need to coordinate office workflows with technicians in the field. Its offline capture, invoicing, and team tools may also suit organizations with technicians working away from a connection.
Plans and prices
Free
25 jobs · Work orders · Inspections · Calendar
Read 28 Sep 2026 · reachoutsuite.com
Standard
250 jobs · Job templates · Map view · Teams
Read 28 Sep 2026 · reachoutsuite.com
Premium
Unlimited jobs · Advanced asset management · Attendance tracking · Geofencing
Read 28 Sep 2026 · reachoutsuite.com
Ultimate
Unlimited jobs · Customer Hub · Open APIs · Third-party Integrations
Read 28 Sep 2026 · reachoutsuite.com
Enterprise
Unlimited jobs · Styled forms · White labeling · Customizations
Read 28 Sep 2026 · reachoutsuite.com
On the record
- Accounting integrations
- ReachOut connects with QuickBooks Online and Xero to sync customers, invoices and inventory.reachoutsuite.com · read 28 Sep 2026
- API security
- API access requires secret token-based authentication generated by a ReachOut administrator or account manager.reachoutsuite.com · read 28 Sep 2026
- Back-office workflows
- The platform provides ticketing, quoting, customer management, scheduling, dispatching, job tracking, asset management and inventory management.reachoutsuite.com · read 28 Sep 2026
- Billing start
- Upgrading during the trial starts billing immediately.reachoutsuite.com · read 28 Sep 2026
- Company attribution
- The site footer credits Fingent for design and programming.reachoutsuite.com · read 28 Sep 2026
- Customer footprint
- ReachOut’s About page reports a 4.8/5 customer rating, more than 1,000 global customers and service in 9+ industries.reachoutsuite.com · read 28 Sep 2026
- Customer portal
- Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal.reachoutsuite.com · read 28 Sep 2026
- Data protection
- Fingent says it uses encryption where appropriate and stores servers in data centers audited under SSAE 18 SOC 1, SOC 2, HIPAA and PCI DSS v3.2.reachoutsuite.com · read 28 Sep 2026
- Free plan limit
- The free plan allows 25 jobs per month.reachoutsuite.com · read 28 Sep 2026
- Free trial
- A 7-day full-access trial is available without a credit card.reachoutsuite.com · read 28 Sep 2026
- Accounting integrations
- ReachOut integrates with QuickBooks Online and Xero, and offers Open APIs.reachoutsuite.com · read 28 Sep 2026
- Invoicing and payments
- Yesreachoutsuite.com · read 21 Sep 2026
- Mobile platforms
- The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store.reachoutsuite.com · read 28 Sep 2026
- Contract policy
- There are no setup fees, commitments, or contracts.reachoutsuite.com · read 28 Sep 2026
- Offline capability
- Technicians can capture field data offline and create invoices on or off the field.reachoutsuite.com · read 28 Sep 2026
- Offline mode
- Yesreachoutsuite.com · read 21 Sep 2026
- Open API
- The product offers an open REST API for syncing data and integrating Tickets and Customers modules with external applications.reachoutsuite.com · read 28 Sep 2026
- Payment methods
- Payments can be accepted online or offline through links, Customer Hub, or QR codes.reachoutsuite.com · read 28 Sep 2026
