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On the recordRead 30 Sep 202615 facts
RouterJet
Abbotsford, British Columbia, Canada
Plans and prices
Starter
$10a month
Round Robin Lead Assignment · Email, SMS, Slack or Telegram alerts · Escalation after 30+ minutes · Agent Scheduling
Read 30 Sep 2026 · routerjet.com
Business
$20a month
All Starter features · WhatsApp alerts · Escalation after 1+ minutes · Weighted Assignment
Read 30 Sep 2026 · routerjet.com
On the record
- Analytics
- Lead distribution analytics track follow-up response times and leads arriving while the sales team is offline.routerjet.com · read 30 Sep 2026
- Assignment speed
- RouterJet says it processes leads in real time and assigns them in under 10 seconds.routerjet.com · read 30 Sep 2026
- Billing limit
- Billing is based on agents who actively receive leads rather than total CRM users.routerjet.com · read 30 Sep 2026
- Data handling
- The DPA says RouterJet stores CRM record names, identifiers, titles, and links needed for routing, while other CRM field values are evaluated against rules but not stored.routerjet.com · read 30 Sep 2026
- Escalation
- If a representative does not claim a lead within the set time, RouterJet can move it to another available representative; the FAQ says the time can be as low as one minute.routerjet.com · read 30 Sep 2026
- Notifications
- Available notification channels listed are email, SMS, WhatsApp, Telegram, and Slack, with channels depending on CRM and plan.routerjet.com · read 30 Sep 2026
- Provider
- The DPA identifies the provider as Kenton Hirowatari, doing business as Hirowatari Consulting.routerjet.com · read 30 Sep 2026
- Purpose
- RouterJet automatically routes new CRM leads to sales representatives to support faster follow-up.routerjet.com · read 30 Sep 2026
- Round robin
- Round-robin assignment distributes incoming leads among available representatives in rotation.routerjet.com · read 30 Sep 2026
- Routing rules
- Custom rules can route leads based on attributes such as location or price.routerjet.com · read 30 Sep 2026
- Scheduling
- Teams can set representative work hours and exclude unavailable representatives from automatic assignment.routerjet.com · read 30 Sep 2026
- Security
- The DPA states traffic is served over TLS, subprocessor connections use HTTPS, and the production database and backups are encrypted at rest by the hosting provider.routerjet.com · read 30 Sep 2026
- Setup
- The site says users can sign in with their CRM and create a rule without webhooks or API keys.routerjet.com · read 30 Sep 2026
- Supported CRMs
- RouterJet works with Pipedrive and Close.routerjet.com · read 30 Sep 2026