Requester

Requester is a workspace-based platform for collecting internal requests, using reusable templates, collaborating, and routing approvals. Its form builder has 27 field types and conditional logic. Requests can start from a template picker, AI-drafted chat, public intake links, inbound email, resubmission, or linked sub-requests. Approval steps can route to any reviewer, all reviewers, or an M-of-N quorum, with multi-step routing. External approvers can decide through single-use email links without an account or seat, and decisions are attributed in the audit log. Visual workflows support routing, branching, delays, service-level targets, and webhook steps. Listed integrations include Slack, Microsoft Teams, Discord, Google Chat, Telegram, webhooks, and Zapier; a per-workspace public API key is also described. The audit log records the actor, timestamp, IP address, and user agent. Free includes three approver seats and 50 requests per month. Pro costs $12 a month per approver, with a three-seat minimum; Business costs $25 a month per approver, with a five-seat minimum. Mobile access is available through a PWA installed to a home screen.

Requester combines flexible intake with multi-step approval rules, automation, and an audit trail. The free plan offers a starting point, while paid plans have minimum approver-seat requirements.

Requester suits finance, IT, operations, and people teams handling processes such as purchase approvals, access requests, leave, vendor onboarding, expenses, or external intake. It also offers public intake and external approvals for workflows involving people outside a workspace.

Requester is a workspace for collecting requests and routing them through configurable approvals. It is a strong fit for finance, IT, operations, and people teams managing recurring processes that need a clear decision trail. Teams with several approvers should weigh its per-seat paid pricing against their expected volume.

Overview

Reusable templates, collaboration, and multiple intake channels bring routine requests into shared workflows. Submissions can start from a template picker, AI-drafted chat, public intake link, inbound email, resubmission, or linked sub-request. That range can accommodate employees and outside requesters, while the monthly request and AI-action allowances make workload planning important.

Key features

Forms and approval rules

The builder offers 27 field types and conditional logic, letting teams tailor questions to responses rather than rely on one fixed form. Approval steps can require any reviewer, all reviewers, or an M-of-N quorum, then route through multiple stages. This flexibility suits processes with distinct review requirements; teams needing only a basic submission form may not need the broader workflow setup.

External approvers can decide through single-use email links without an account or paid seat. Their decisions appear in the audit log, which makes outside participation easier to trace without adding vendors or other occasional reviewers as users.

Automation, integrations, and records

Visual workflows support routing, branching, delays, service-level targets, and webhook steps. Integrations include Slack, Microsoft Teams, Discord, Google Chat, Telegram, incoming and workspace-event webhooks, and Zapier; a per-workspace public API key is also described. The range gives teams several ways to connect processes, though the product's value depends on whether those channels fit their existing setup.

The audit log captures the actor, timestamp, IP address, and user agent for actions. Basic analytics are included on Pro and advanced analytics on Business, so teams that need more reporting must move beyond Free. Workspaces can be exported as one JSON file, and request lists as CSV.

Requester says workspace data tables use row-level security, while public-link tokens are hashed and can expire or be revoked. It is operated from Sri Lanka and offered globally; customer data is processed by service providers in locations that depend on provider regions and configuration. Those details matter to organizations assessing data handling and deployment fit.

Pricing

Requester is freemium. The Free plan costs $0/forever and includes three approver seats, unlimited submitters, 50 requests per month, five templates, two teams, 250MB of storage, and 150 pooled AI actions per month. It is a useful way for a small team to start, but the request cap and limited templates and teams constrain broader use.

Pro costs $12/approver/month, with a three-seat minimum. It includes unlimited submitters and templates and teams, 200 requests per approver seat per month pooled, 10GB base storage plus 2GB per seat, and 3,000 pooled AI actions per seat per month. Basic analytics and email support are included. The higher request and AI allowances make it a plausible step up for growing teams, but the seat minimum means the starting paid commitment is at least three approvers.

Business costs $25/approver/month, with a five-seat minimum. It raises the pooled request allowance to 1,000 per approver seat per month, storage to 50GB base plus 5GB per seat, and AI actions to 5,000 per seat per month. It also includes advanced analytics and priority support. This plan better fits larger or higher-volume operations that need those allowances and reporting, but its five-seat minimum sets a higher entry cost. Paid plans include unlimited submitters; quotas and minimum approver counts are key budgeting constraints.

Platforms

Requester supports Android, iOS, and web. Its product page describes installing the PWA to a home screen and receiving web push notifications, offering mobile access through the web app.

Who it's for

Finance teams can use it for purchase approvals and expenses; IT for access requests; operations for vendor onboarding; and people teams for leave and other employee requests. Public links and outside approvals also suit workflows that accept external submissions. It is less compelling when a team has few approval stages, little need for a detailed audit trail, or cannot accommodate per-approver paid pricing.

Pros and cons

Pros

• 27 field types and conditional logic support intake forms that adapt to submissions.
• Any-reviewer, all-reviewer, and M-of-N rules cover different approval policies, including multi-step routing.
• Single-use email links let external approvers decide without an account or seat, while recording attribution in the audit log.
• Free includes three approver seats and unlimited submitters, giving small teams a no-cost starting point.

Cons

• Paid plans require at least three approver seats on Pro and five on Business, so small approver groups may pay for more capacity than they need.
• Free is capped at 50 requests per month, five templates, two teams, and 250MB of storage.
• Pro's 200 pooled requests per approver seat per month and Business's 1,000 make expected volume relevant to plan choice.
• Analytics beyond the basic level require Business, limiting advanced reporting to the higher tier.

Alternatives

Jotform is worth considering for teams whose priority is form creation: its free Starter plan includes five forms and 100 monthly submissions, with standard features and usage limits.

Pipefy is another freemium option; its Starter plan lists five processes, 10 users, 50 cards created per month, 2 GB of storage, 500 database records, and five workflows.

ZingHR is a paid alternative.

Leapsome is a paid option with a free trial; its Compensation plan is €3.00 per employee per month and covers compensation reviews, budget management, pay gap analytics, and salary and bonus planning.

Cflow is a paid alternative with a free trial; its Joy plan costs $22.00 per month for 10–20 users and up to 20 workflows.

ClayHR offers a paid Professional plan at $7.00 per employee per month, with employee records, a dynamic form builder, PTO, timesheets, workflows, and onboarding.

Darwinbox is a paid HCM option with quote-based pricing.

Drag is a paid alternative with a free trial.

For broader comparisons, see HR Workflow Automation Software and Workflow Management Software.

Verdict

Requester is best for teams that need configurable intake, nuanced approval rules, and traceable decisions across internal and external requests. Its flexible routing and seat-free external approvals are the clearest reasons to choose it. Look elsewhere if the process is simple or paid approver-seat minimums and pooled quotas do not fit the team's size or workload.