Puzzel Customer Service Platform

Plans and prices

Every plan, in full

On the record

AI tools

The ecosystem includes virtual agents, agent Co-Pilot, live call summaries, and conversational intelligence.puzzel.com · read 3 Oct 2026

APIs

Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems.puzzel.com · read 3 Oct 2026

Case management

Puzzel Case Management provides ticketing to track and manage customer queries and is described as an add-on to the CX Platform.puzzel.com · read 3 Oct 2026

Channels

The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages.puzzel.com · read 3 Oct 2026

Company history

Puzzel says it started in Norway in 1998 with the ambition to become Europe’s leading provider of CX solutions.puzzel.com · read 3 Oct 2026

Data protection

Puzzel says it provides services to help customers comply with GDPR and embeds privacy and personal-data handling in its development and service-maintenance processes.puzzel.com · read 3 Oct 2026

Integrations

Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with.puzzel.com · read 3 Oct 2026

Intended users

Puzzel describes Resolve as suited to organisations upgrading from PBX systems or operating voice-based contact centres, and Power as suited to organisations seeking stronger manager capabilities and data-driven improvement.puzzel.com · read 3 Oct 2026

Package pricing

The packages page directs prospective customers to discuss pricing and package fit with Puzzel’s team; it does not display prices.puzzel.com · read 3 Oct 2026

Purpose

Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service.puzzel.com · read 3 Oct 2026

Security

Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards.puzzel.com · read 3 Oct 2026

Support

Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking.puzzel.com · read 3 Oct 2026

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